Re: Adwords Concern

From
Phil Chanda <phil.chanda@thekey.com>
To
Alexa Graziani <agraziani@thekey.com>
CC
Steve Koyanagi <skoyanagi@thekey.com>, Timothy Thomas <tt@thekey.com>, Legal <legal@thekey.com>, Reyna Lopez <reyna.lopez@thekey.com>, Terrence Vetter <terrence.vetter@thekey.com>, Megan Heinen <mheinen@thekey.com>
Date
Fri, 10 May 2024 21:17:00 -0400
Folder
INBOX
--000000000000b724ef0618236a8c Content-Type: multipart/alternative; boundary="000000000000b724ed0618236a8a" --000000000000b724ed0618236a8a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable See attached for the IPs for the last 7 days. Thanks. On Thu, May 9, 2024 at 8:23=E2=80=AFPM Alexa Graziani wrote: > Thanks for letting me know! Whatever we have access to will be a good > start. > > On Thu, May 9, 2024 at 5:10=E2=80=AFPM Phil Chanda wrote: > >> Alexa, we have reached out to the vendor as it appears that we may only >> have access to the last 7 days. I will let you know if we are able to >> fulfill your request. >> >> On Tue, May 7, 2024 at 3:54=E2=80=AFPM Phil Chanda >> wrote: >> >>> We will put this into the queue and provide Marketing with a zip file b= y >>> the end of week on what is feasible. >>> >>> On Tue, May 7, 2024 at 3:51=E2=80=AFPM Alexa Graziani >>> wrote: >>> >>>> It's the Montreal English site. >>>> >>>> Thank you, >>>> >>>> On Tue, May 7, 2024 at 12:49=E2=80=AFPM Steve Koyanagi >>>> wrote: >>>> >>>>> Approved >>>>> >>>>> On Tue, May 7, 2024 at 12:44=E2=80=AFPM Phil Chanda >>>>> wrote: >>>>> >>>>>> Alexa, is the uptick that you are observing to the Montreal English >>>>>> site or the Montreal French site? >>>>>> >>>>>> Steve/Terrence, we are unable to zero in by channel on the server >>>>>> logs. If Legal approves this Marketing request, then we will need t= o >>>>>> provide *all* IP addresses to whichever Montreal site that Alexa is >>>>>> requesting regardless of whether they clicked on an ad for the last = two >>>>>> months. >>>>>> >>>>>> Thanks, >>>>>> Phil >>>>>> >>>>>> On Tue, May 7, 2024 at 3:39=E2=80=AFPM Alexa Graziani >>>>>> wrote: >>>>>> >>>>>>> Hi Steve, >>>>>>> >>>>>>> I have a specific action item for discussion on our call tomorrow >>>>>>> regarding this Google Ads concern. Google Support has requested web= logs of >>>>>>> IP addresses to investigate our claims further. I'd like to obtain = legal >>>>>>> approval for IT to pull these logs from March 1st - April 30th (the= months >>>>>>> we're asking Google Support to investigate). >>>>>>> >>>>>>> The business purpose is to launch an investigation of invalid >>>>>>> interaction activity per Google's support article >>>>>>> , >>>>>>> which says "There are many common reasons for increased traffic tha= t don't >>>>>>> involve invalid interactions. However, if you suspect that your acc= ount is >>>>>>> indeed affected by invalid interaction activity, we'll investigate = your >>>>>>> account." Ideally, we will get "credited for any invalid interactio= n that >>>>>>> escaped our automated detection in the past 2 months" since Google = states >>>>>>> this is possible in their support article as well. >>>>>>> >>>>>>> Sincerely, >>>>>>> >>>>>>> On Wed, May 1, 2024 at 3:36=E2=80=AFPM Alexa Graziani >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Steve and Tim, >>>>>>>> >>>>>>>> Heads up I'm adding Reyna, who we're working with for PPC efforts, >>>>>>>

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