Re: Adwords Concern

From
Phil Chanda <phil.chanda@thekey.com>
To
Alexa Graziani <agraziani@thekey.com>
CC
Steve Koyanagi <skoyanagi@thekey.com>, Timothy Thomas <tt@thekey.com>, Legal <legal@thekey.com>, Reyna Lopez <reyna.lopez@thekey.com>, Terrence Vetter <terrence.vetter@thekey.com>, Megan Heinen <mheinen@thekey.com>
Date
Wed, 15 May 2024 09:22:00 -0400
Folder
INBOX
--000000000000e49d6806187e04ba Content-Type: multipart/alternative; boundary="000000000000e49d6706187e04b8" --000000000000e49d6706187e04b8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable In the period between the 1st March and 30th April, 15,782 unique IP addresses visited *www.homecareassistancemontreal.ca* . The vendor that hosts the site has exported the top 1000 based on the number of requests in the csv file attached. On Fri, May 10, 2024 at 9:17=E2=80=AFPM Phil Chanda wrote: > See attached for the IPs for the last 7 days. Thanks. > > On Thu, May 9, 2024 at 8:23=E2=80=AFPM Alexa Graziani > wrote: > >> Thanks for letting me know! Whatever we have access to will be a good >> start. >> >> On Thu, May 9, 2024 at 5:10=E2=80=AFPM Phil Chanda >> wrote: >> >>> Alexa, we have reached out to the vendor as it appears that we may only >>> have access to the last 7 days. I will let you know if we are able to >>> fulfill your request. >>> >>> On Tue, May 7, 2024 at 3:54=E2=80=AFPM Phil Chanda >>> wrote: >>> >>>> We will put this into the queue and provide Marketing with a zip file >>>> by the end of week on what is feasible. >>>> >>>> On Tue, May 7, 2024 at 3:51=E2=80=AFPM Alexa Graziani >>>> wrote: >>>> >>>>> It's the Montreal English site. >>>>> >>>>> Thank you, >>>>> >>>>> On Tue, May 7, 2024 at 12:49=E2=80=AFPM Steve Koyanagi >>>>> wrote: >>>>> >>>>>> Approved >>>>>> >>>>>> On Tue, May 7, 2024 at 12:44=E2=80=AFPM Phil Chanda >>>>>> wrote: >>>>>> >>>>>>> Alexa, is the uptick that you are observing to the Montreal English >>>>>>> site or the Montreal French site? >>>>>>> >>>>>>> Steve/Terrence, we are unable to zero in by channel on the server >>>>>>> logs. If Legal approves this Marketing request, then we will need = to >>>>>>> provide *all* IP addresses to whichever Montreal site that Alexa is >>>>>>> requesting regardless of whether they clicked on an ad for the last= two >>>>>>> months. >>>>>>> >>>>>>> Thanks, >>>>>>> Phil >>>>>>> >>>>>>> On Tue, May 7, 2024 at 3:39=E2=80=AFPM Alexa Graziani >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Steve, >>>>>>>> >>>>>>>> I have a specific action item for discussion on our call tomorrow >>>>>>>> regarding this Google Ads concern. Google Support has requested we= blogs of >>>>>>>> IP addresses to investigate our claims further. I'd like to obtain= legal >>>>>>>> approval for IT to pull these logs from March 1st - April 30th (th= e months >>>>>>>> we're asking Google Support to investigate). >>>>>>>> >>>>>>>> The business purpose is to launch an investigation of invalid >>>>>>>> interaction activity per Google's support article >>>>>>>> , >>>>>>>> which says "There are many common reasons for increased traffic th= at don't >>>>>>>> involve invalid interactions. However, if you suspect that your ac= count is >>>>>>>> indeed affected by invalid interaction activity, we'll investigate= your >>>>>>>> account." Ideally, we will get "credited for any invalid interacti= on that >>>>>>>> escap

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