This is a multipart message in MIME format. ------=_NextPart_000_0784_01DB3681.BD7BCD50 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0785_01DB3681.BD7BCD50" ------=_NextPart_001_0785_01DB3681.BD7BCD50 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey there- =20 The balance for Tanzil is a bit out of control, if we don=E2=80=99t get = this resolved in the next 7 days I suggest bring in an attny. Is there a = reason Timon should be letting it get this high or agreeable to anything = other than payment in full. if the client willingly disclosed = they=E2=80=99re going on a vacation, which I assume is not free? =20 From: Michelle Hudgins =20 Sent: Thursday, November 14, 2024 10:38 AM To: eclark@thekey.com Cc: William Schmiedeknecht ; Timon = Page ; Joey Taylor ; = Sharon Speirs ; Timothy Thomas ; Lito = Delapena ; Ilona Ivey ; = Laszlo Kovacs Subject: Re: Canada AR Meeting 11/8/2024 Minutes =20 Good Afternoon Elizabeth,=20 =20 Timon is reaching out to Tanzil Ur Rehman Muahammad and Robert Gowans = today. He will let us know the progress by EOD today. Below I have listed the balance for both Tanzil and Robert.=20 =20 Tanzil balance- $23,374.14 Robert Gowans balance-$6,405.75 =20 Best,=20 Michelle Hudgins =20 =20 =20 On Wed, Nov 13, 2024 at 4:32=E2=80=AFPM > wrote: Hello Team- =20 The clients below have a history of not paying/keeping up with their = balance, are aware of being behind, and going on vacations before paying = TheKey for services we=E2=80=99ve already provided. I cannot rationalize = why we=E2=80=99re going to continue providing services to clients with = these patterns. I would propose we get them on autopay w/30-day terms, = or we start adding interest to their invoices when they become past due. = =20 How have we progressed since last week and what are their balances?=20 =20 * Robert Gowans - Payments are declining weekly, client is not answering = calls or responding to emails. Local office has not had luck with the = customer either. Client pays but is never up to date. Local office has = threatened previously to end services and customer paid balance. Timon = Page to speak to the client.=20 * Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much money to = pay her balances, but is not depositing enough to keep up with her = balance. Client had just gone on vacation as per Timon Page, client is = expected to pay on Monday 11/11/2024. Timon Page to speak to the client = directly.=20 =20 =20 =20 Kind regards- =20 Elizabeth Clark=20 Director CI & Transformation Finance Onboarding & Experience Collections Billing Help Desk =20 TheKey Office|Cell : 619-822-4855 eclark@thekey.com=20 =20 TheKey.com =20 =20 =20 =09 =20 =20 =20 =20 =20 From: William Schmiedeknecht >=20 Sent: Friday, November 8, 2024 10:23 AM To: Elizabeth Clark >; = Timon Page >; Joey = Taylor >; = Michelle Hudgins >; Sharon Speirs = >; Timothy Thomas = >; Lito Delapena = >; Ilona = Ivey > Subject: Canada AR