Re: Canada AR Meeting 11/8/2024 Minutes

--0000000000006940a00626e3bf4e Content-Type: multipart/alternative; boundary="00000000000069409f0626e3bf4d" --00000000000069409f0626e3bf4d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Elizabeth, Timon is reaching out to Tanzil Ur Rehman Muahammad and Robert Gowans today. He will let us know the progress by EOD today. Below I have listed the balance for both Tanzil and Robert. Tanzil balance- $23,374.14 Robert Gowans balance-$6,405.75 Best, Michelle Hudgins On Wed, Nov 13, 2024 at 4:32=E2=80=AFPM wrote: > Hello Team- > > > > The clients below have a history of not paying/keeping up with their > balance, are aware of being behind, and going on vacations before paying > TheKey for services we=E2=80=99ve already provided. I cannot rationalize = why we=E2=80=99re > going to continue providing services to clients with these patterns. I > would propose we get them on autopay w/30-day terms, or we start adding > interest to their invoices when they become past due. > > > > How have we progressed since last week and what are their balances? > > > > - Robert Gowans - Payments are declining weekly, client is not > answering calls or responding to emails. Local office has not had luck= with > the customer either. Client pays but is never up to date. Local office= has > threatened previously to end services and customer paid balance. *Timo= n > Page to speak to the client. * > - Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much money > to pay her balances, but is not depositing enough to keep up with her > balance. Client had just gone on vacation as per Timon Page, client is > expected to pay on Monday 11/11/2024.* Timon Page to speak to the > client directly. * > > > > > > > > Kind regards- > > > > Elizabeth Clark > > Director > > CI & Transformation > > Finance Onboarding & Experience > > Collections > > Billing Help Desk > > > > *TheKey* > > Office|Cell : 619-822-4855 > > eclark@thekey.com > > > > *TheKey.com * > > > > [image: TheKey] > > > > > > > > > > > > > > > > *From:* William Schmiedeknecht > *Sent:* Friday, November 8, 2024 10:23 AM > *To:* Elizabeth Clark ; Timon Page timon.page@thekey.com>; Joey Taylor ; Michelle > Hudgins ; Sharon Speirs = ; > Timothy Thomas ; Lito Delapena ; > Ilona Ivey > *Subject:* Canada AR Meeting 11/8/2024 Minutes > > > > Hello Team, > > > > Here are the notes from the meeting: > > > > - Robert Gowans - Payments are declining weekly, client is not > answering calls or responding to emails. Local office has not had luck= with > the customer either. Client pays but is never up to date. Local office= has > threatened previously to end services and customer paid balance. *Timo= n > Page to speak to the client. * > - Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much money > to pay her balances, but is not depositing enough to keep up with her > balance. Client had just gone on vacation as per Timon Page, client is > expected to pay on Monday 11/11/2