--0000000000007cef320606fa918d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello my friend! I=E2=80=99m out in the community today for the afternoon and won=E2=80=99t = be back until 3/330 my time but am free after that Another gentleman from IT already google chatted me earlier his name is Subham I believe and I told him the same thing I will message you when I=E2=80=99m back and we can hop on a call Thanks Aaron always a pleasure! On Thu, Oct 5, 2023 at 11:22=E2=80=AFAM Aaron Worob = wrote: > Hi Allison, > > I would be happy to work with you to troubleshoot and figure out what is > causing this issue. I do see the internet service provider is Rogers, but > we do not have much more information about the network in the office. Is > there a good time today that I could reach out, and possibly facetime wit= h > you to get a better idea of the equipment installed in the office? > > Thank you, > Aaron Worob > Network/Systems Administrator > *aaron.worob@thekey.com * > [image: TheKey] > > On Thu, 5 Oct at 10:54 AM , Subham Banerjee wrote: > Hi Timothy, > > Thank you for reaching out to IT Help Desk, > We are working on your ticket. > > We will reach out to you as soon as possible. > > > Warm Regards, > > *Subham Banerjee* > Service Desk Engineer > IT_helpdesk@thekey.com > > TheKey.com > [image: TheKey] > > > On Thu, 5 Oct at 10:51 AM , Timothy Thomas wrote: > Good morning, > > Could you please connect with Allison Brennan in our Waterloo office to > help determine what the issue is with our Internet connection? Perhaps we > need more bandwidth or a stronger router. > > Thanks > > ---------- Forwarded message --------- > From: Allison Brennan > Date: Thu, Oct 5, 2023 at 10:39=E2=80=AFAM > Subject: Waterloo Internet Issues > To: Timothy Thomas , Cheryl Cartwright ccartwright@thekey.com> > > > Hi Tim and Cheryl > > Waterloo runs off of Rogers I believe. > When we are in meetings, I have to keep my camera off as majority of the > time you all freeze due to connection issues and especially when we scree= n > share in pipeline or it is a Large call with multiple people it freezes > > Meera works from home mostly because she uses her cellular data at the > office to run interviews due to the connection issues. > > This is why I never have my Camera on in Virtual Meetings. > > Thank you > > Take Care > > Allison Brennan > > *Client Success Manager* > > *Office: 519-954-2111* > *Direct Line: 437-216-2865* > *Fax: 519-489-1370* > > TheKey.ca > > [image: TheKey] > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > 495835:611100 > --0000000000007cef320606fa918d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello my friend! I=E2=80=99m out in the community today for the afternoon and won= =E2=80=99t be back until 3/330 my time but am free after that=C2=A0 Another gentleman from IT alrea