----==_mimepart_651ed4c0564cf_22d2b172eb4553050021045 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Allison,=C2=A0 I would be happy to work with you to troubleshoot a= nd figure out what is causing this issue. I do see the internet service p= rovider is Rogers, but we do not have much more information about the net= work in the office. Is there a good time today that I could reach out, an= d possibly facetime with you to get a better idea of the equipment instal= led in the office?=C2=A0 Thank you, Aaron Worob Network/Systems = Administrator aaron.worob@thekey.com = = On Thu, 5 Oct at 10:54 AM , Subham Banerjee wr= ote: = = Hi Timothy,=C2=A0 = = Thank you for reaching out to IT Help Desk, We are working on your ticke= t. We will reach out to you as soon as possible. = = = = = = Warm Regards, = = Subham Banerjee = Service Desk Engineer = IT_helpdesk@thekey.com = = TheKey.com = = =C2=A0 = = = = = = On Thu, 5 Oct at 10:51 AM , Timothy Thomas wrote: Good morning,=C2=A0 = Could you please connect=C2=A0with Allison Brennan in our Waterloo offic= e to help determine what the issue is with our Internet connection? Perha= ps we need more bandwidth or a stronger router. = = Thanks = ---------- Forwarded message --------- From: Allison Brennan Date: Thu, Oct 5, 2023 at 10:39=E2=80=AFAM Subject: Wat= erloo Internet Issues To: Timothy Thomas , Cheryl Cartwrig= ht = = Hi Tim and Cheryl = Waterloo runs off of Rogers I believe. = When we are in meetings, I have to keep my camera off as majority of the= time you all freeze due to connection issues and especially when we scre= en share in pipeline or it is a Large call with multiple people it freeze= s = = Meera works from home mostly because she uses her cellular data at the o= ffice to run interviews due to the connection issues. = = This is why I never have my Camera on in Virtual Meetings. = = Thank you = = Take Care = Allison Brennan = Client Success Manager = = Office: 519-954-2111 = Direct Line: 437-216-2865 = Fax: 519-489-1370 = TheKey.ca=C2=A0=C2=A0 = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_651ed4c0564cf_22d2b172eb4553050021045 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Allison,=C2=A0 I would be happy to work with you to troubleshoot and fi= gure out what is causing this issue. I do see the internet service provid= er is Rogers, but we do not have much more information about the network = in the office. Is there a good time today that I could reach out, and pos= sibly facetime with you to get a better idea of the equipment installed i= n the office?=C2=A0 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com On Thu, 5 Oct at 10:54 AM , Subham Banerjee = <itsupport@thekey.com> wrote: <