--000000000000889d810622ca25b3 Content-Type: multipart/alternative; boundary="000000000000889d810622ca25b2" --000000000000889d810622ca25b2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning: I just scheduled a meeting tomorrow to ensure we have this buttoned up. *Sincerely,* *Tammi Franzese* Senior Corporate Paralegal | *TheKey*813.521.5269 [image: TheKey] On Mon, Sep 23, 2024 at 8:40=E2=80=AFAM wrote: > Good Morning > > > > Please feel free to schedule so we can discuss. Any client who complains > we should simply refund, for all others we should send them a notice and > get the CCA updated for future clients. Otherwise, I don=E2=80=99t see mu= ch > additional action would be necessary but I may be oversimplifying. > > > > Elizabeth Clark > > Director > > > > > > > > *From:* Steve Koyanagi > *Sent:* Thursday, September 19, 2024 8:40 AM > *To:* Timothy Thomas ; Elizabeth Clark > *Cc:* Legal > *Subject:* Re: 160446 Lorraine Siu - Review of CC Surcharge Fee & Credits > Needed to Client - [#952453] > > > > Looping in Elizabeth. Can we find time to discuss a game plan? > > > > > > On Thu, Sep 19, 2024 at 6:02=E2=80=AFAM Timothy Thomas wr= ote: > > Please see the thread below. We will need our Canadian credit card fors > updated to reflect the real 2.7% surcharge. > > > > Also what do we need to do with our current clients who are unaware of th= e > discrepancy. > > > > Thank you. > > > > ---------- Forwarded message --------- > From: *Timon Page* > Date: Thu, Sep 19, 2024 at 8:41=E2=80=AFAM > Subject: Fwd: 160446 Lorraine Siu - Review of CC Surcharge Fee & Credits > Needed to Client - [#952453] > To: Sharon Speirs , Chuck Terlesky cterlesky@thekey.com>, Dennis Fancy , Liz Hamilton liz.hamilton@thekey.com>, Cheryl Cartwright , > Claire McCorquodale , Kristal Parris kristal.parris@thekey.com> > CC: Timothy Thomas > > > > Good morning everyone > > > > Fyi, see email below. This will affect all of our markets so I wanted to > put it on your radars. > > > > have a great day! > > > > Best regards, > * Timon Page * > > General Manager, Ontario > > *Please note my email address has changed:* > > timon.page@thekey.com > > Mobile: (437) 223-0841 > > *TheKey.com * > > > > [image: Image removed by sender.] > > > > ---------- Forwarded message --------- > From: *Lito Delapena* > Date: Wed, Sep 18, 2024 at 5:56=E2=80=AFPM > Subject: Fwd: 160446 Lorraine Siu - Review of CC Surcharge Fee & Credits > Needed to Client - [#952453] > To: , > > > > Hi Marc, > > > > Apologies for the delay in response here, I am not aware of a different > Credit Card surcharge fee outside of 2.7% which should be listed on all > CCA's in Canada this may be a Typo and would need to be corrected to all > CCAs for Canada except for Montreal as they are exempt from Surcharge fee= s. > If we need to reimburse the difference back im happy to offer a credit fo= r > it but i suggest that an update payment authorization form be completed > with the 2.