RE: 160446 Lorraine Siu - Review of CC Surcharge Fee & Credits Needed to Client - [#952453]

This is a multipart message in MIME format. ------=_NextPart_000_08FD_01DB0D7B.13522290 Content-Type: multipart/alternative; boundary="----=_NextPart_001_08FE_01DB0D7B.13522290" ------=_NextPart_001_08FE_01DB0D7B.13522290 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Good Morning =20 Please feel free to schedule so we can discuss. Any client who complains = we should simply refund, for all others we should send them a notice and = get the CCA updated for future clients. Otherwise, I don=E2=80=99t see = much additional action would be necessary but I may be oversimplifying. =20 Elizabeth Clark=20 Director =20 =20 =20 From: Steve Koyanagi =20 Sent: Thursday, September 19, 2024 8:40 AM To: Timothy Thomas ; Elizabeth Clark Cc: Legal Subject: Re: 160446 Lorraine Siu - Review of CC Surcharge Fee & Credits = Needed to Client - [#952453] =20 Looping in Elizabeth. Can we find time to discuss a game plan?=20 =20 =20 On Thu, Sep 19, 2024 at 6:02=E2=80=AFAM Timothy Thomas > wrote: Please see the thread below. We will need our Canadian credit card fors = updated to reflect the real 2.7% surcharge.=20 =20 Also what do we need to do with our current clients who are unaware of = the discrepancy.=20 =20 Thank you.=20 =20 ---------- Forwarded message --------- From: Timon Page > Date: Thu, Sep 19, 2024 at 8:41=E2=80=AFAM Subject: Fwd: 160446 Lorraine Siu - Review of CC Surcharge Fee & Credits = Needed to Client - [#952453] To: Sharon Speirs >, = Chuck Terlesky >, = Dennis Fancy >, Liz = Hamilton >, = Cheryl Cartwright >, Claire McCorquodale = = >, Kristal Parris > CC: Timothy Thomas > =20 Good morning everyone =20 Fyi, see email below. This will affect all of our markets so I wanted to = put it on your radars.=20 =20 have a great day! =20 Best regards, Timon Page=20 General Manager, Ontario=20 =09 Please note my email address has changed:=20 timon.page@thekey.com =20 Mobile: (437) 223-0841 TheKey.com=20 =20 =20 =20 ---------- Forwarded message --------- From: Lito Delapena > Date: Wed, Sep 18, 2024 at 5:56=E2=80=AFPM Subject: Fwd: 160446 Lorraine Siu - Review of CC Surcharge Fee & Credits = Needed to Client - [#952453] To: >, = > =20 Hi Marc, =20 Apologies for the delay in response here, I am not aware of a different = Credit Card surcharge fee outside of 2.7% which should be listed on all = CCA's in Canada this may be a Typo and would need to be corrected to all = CCAs for Canada except for Montreal as they are exempt from Surcharge = fees. If we need to reimburse the difference back im happy to offer a = credit for it but i suggest that an update payment authorization form be = completed with the 2.7% listed and the PAF's in pandadoc all need to be = updated as well Thank you, =20 =20 Lito Delapena Manager Customer Contact & Collections Center=20 =20 =20 On Wed, 18 Sep at 11:50 AM , Marc Atkinson > wrote:=20 Hi Timon, =20 We apologize for the delay in the resolution with this matter. We are = still reviewing this and will