----==_mimepart_675314aaf9b4_1da3f8031ed024c57787540 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Day, We have not heard anything back regarding the documentation= for POA paperwork or anything that states Doug is also an account holder= on this card. =C2=A0Allowing someone other than the authorized account h= older to sign can lead to several risks for our company, including: = Unauthorized Transactions: Payments signed by an unauthorized party may b= e contested or reversed, leading to financial and operational setbacks. = Compliance Issues: Regulatory requirements often mandate that only author= ized account holders approve transactions. Deviating from this standard c= an result in non-compliance penalties. Liability Risks: In the event of = disputes, the company could face legal challenges, reputational damage, o= r loss of customer trust. To prevent these complications, it is essenti= al that we verify the account holder=E2=80=99s identity and authorization= before accepting any payment forms. I appreciate your attention to this = matter as we work to safeguard our processes and uphold compliance standa= rds. If we cannot obtain a new form, an email from the client directl= y stating that we are authorized to charge her card, which we can keep on= file, will suffice. Please let me know if you have any questions or = need further clarification. Thank You,=C2=A0 Jeannie Ortiz Finance O= nboarding & Experience Manager jeannie.ortiz@thekey.com=C2=A0 Phone: 86= 6-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = On Fri, 22 Nov at 10:13 AM , Jeannie Ortiz wrote: = =C2=A0Good Day, = = I am writing to follow up on Tom's request concerning the Power of Attor= ney (POA) documentation. Could you please confirm whether you have the re= quisite documents on file? Additionally, have you reached out to the clie= nt to request the necessary paperwork? Thank you for your attention to th= is matter. = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = On Tue, 19 Nov at 2:16 PM , Tom Patterson wrote: = = . = Hi Diane,=C2=A0 = = After auditing new client , we noticed that the PAF form requires a Fina= ncial POA for signer.=C2=A0 = = = If obtaining the Financial POA isn=E2=80=99t feasible, could you please r= equest a new PAF form signed directly by the client? We appreciate your u= nderstanding as we work to ensure everything is in order. =C2=A0=C2=A0 = = = = = Best regards,=C2=A0 = = = Tom Patterson Finance Onboarding Analyst 2 Please note my email has chan= ged: tpatterson@thekey.com PH (855) 205-8007 FAX (813) 693-5625 = EMAIL: LTCI@thekey.com TheKey.com = = = = = On Tue, 19 Nov at 5:28 AM , Ella Strubel <> wrote: = Date Created = NetSuite ID = Clearcare ID = CareTree ID = Patient Name = Division = Region = location = URL = Priority = First Completed Shi