--00000000000071c15806289b9197 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Malin, Since Doug has scheduled another ride for Ella can we get a Financial POA from him so that we know he is authorized to sign for her credit card transaction. Thanks, Diane On Fri, Dec 6, 2024 at 9:13=E2=80=AFAM Jeannie Ortiz wrot= e: > Good Day, > > We have not heard anything back regarding the documentation for POA > paperwork or anything that states Doug is also an account holder on this > card. Allowing someone other than the authorized account holder to sign > can lead to several risks for our company, including: > > > 1. *Unauthorized Transactions*: Payments signed by an unauthorized > party may be contested or reversed, leading to financial and operation= al > setbacks. > 2. *Compliance Issues*: Regulatory requirements often mandate that > only authorized account holders approve transactions. Deviating from t= his > standard can result in non-compliance penalties. > 3. *Liability Risks*: In the event of disputes, the company could face > legal challenges, reputational damage, or loss of customer trust. > > To prevent these complications, it is essential that we verify the accoun= t > holder=E2=80=99s identity and authorization before accepting any payment = forms. I > appreciate your attention to this matter as we work to safeguard our > processes and uphold compliance standards. > > *If we cannot obtain a new form, an email from the client directly statin= g > that we are authorized to charge her card, which we can keep on file, wil= l > suffice.* > > Please let me know if you have any questions or need further clarificatio= n. > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com > > > On Fri, 22 Nov at 10:13 AM , Jeannie Ortiz wrote: > Good Day, > > I am writing to follow up on Tom's request concerning the Power of > Attorney (POA) documentation. Could you please confirm whether you have t= he > requisite documents on file? Additionally, have you reached out to the > client to request the necessary paperwork? Thank you for your attention t= o > this matter. > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com > > > On Tue, 19 Nov at 2:16 PM , Tom Patterson wrote: > . > Hi Diane, > > After auditing new client , we noticed that the PAF form requires a > Financial POA for signer. > > If obtaining the Financial POA isn=E2=80=99t feasible, could you please r= equest a > new PAF form signed directly by the client? We appreciate your > understanding as we work to ensure everything is in order. > > > > Best regards, > Tom Patterson > Finance Onboarding Analyst 2 > *Please note my email has changed:* > tpatterson@thekey.com > > PH (855) 205-8007 > FAX (813) 693-5625 > EMAIL: LTCI@thekey.com > > TheKey.com > [