--0000000000003df069063851ee1b Content-Type: multipart/alternative; boundary="0000000000003df068063851ee1a" --0000000000003df068063851ee1a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please make note the issue is only with Vancouver and Montreal! The other locations were retrieved without incident. Thanks Germaine DanielsPayroll Director germaine.daniels@thekey.com Phone: 562-380-3662 TheKey.com On Tue, Jun 24, 2025 at 7:08=E2=80=AFAM Germaine Daniels wrote: > Hi Troy and Team, > > If this issue isn't resolved by 11:30 AM latest noon ET today, I'll need > to send a company-wide email to all of Canada informing them that Friday > deposits will be delayed and not processed until Monday. > > Germaine Daniels > Payroll Director > germaine.daniels@thekey.com > Phone: 562-380-3662 > TheKey.com > > > > On Tue, Jun 24, 2025 at 6:59=E2=80=AFAM Troy Riha = wrote: > >> @tala are you able to help with this? >> >> On Mon, Jun 23, 2025 at 11:26=E2=80=AFPM Germaine Daniels > germaine.daniels@thekey.com> wrote: >> >>> @Troy Riha Can you expedite this request? >>> >>> Thanks >>> >>> *Germaine Daniels* >>> >>> Director Payroll | TheKey >>> >>> Email: germaine.daniels@thekey.com >>> >>> Mobile: 562.784.1800 >>> >>> >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Irin Eva >>> Date: Mon, Jun 23, 2025 at 8:07=E2=80=AFPM >>> Subject: Urgent : Unable to download Vancouver Employee file >>> To: Roxana Cruz >>> Cc: Germaine Daniels >>> >>> >>> Hi Roxana, >>> >>> I'm reaching out again because I'm still having trouble downloading the >>> Vancouver payroll file. I've been trying for the last three hours, but = it >>> continues to show "clear care issues." I was hoping it would resolve on= its >>> own, but the problem persists. >>> >>> [image: image.png] >>> >>> Since we need to process payroll by tomorrow noon, it's crucial that we >>> download this file as soon as possible. Could you please look into this= and >>> let us know what's happening? >>> >>> Thank you, >>> Irin >>> -- >>> >>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>> - canadapayroll@thekey.com * >>> >>> >>> Irin Nahar Eva, PCP, PLP (CPM) >>> >>> Payroll Manager - Canada >>> >>> *647-932-6409 * >>> >>> irin.eva@thekey.com >>> >>> [image: See the source image] >>> >> --0000000000003df068063851ee1a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please make note the issue is only with Vancouver an= d Montreal! The other locations were retrieved without incident. Thanks Germaine DanielsPayroll Director=C2=A0 germaine.dani= els@thekey.com Phone: 562-380-3662 TheKey.com On Tue, Jun 24, 2025 at 7:08=E2=80=AFAM Germaine Dan= iels < g= ermaine.daniels@thekey.com > wrote: Hi Troy and Team, If this issue isn't resolved by 11:30 A= M latest noon ET today, I'll need to send a company-wide email to all o= f Canada informing them that Friday deposits will be delayed and not proces= sed unti