--0000000000003e1a3d05e7180b81 Content-Type: text/plain; charset="UTF-8" Good Evening Mary Lou, I'm sorry if our roles have been unclear, I had thought we had decided that Sydney is taking over as Case Manager and communications should be with her. I am doing the home visits on her behalf and reporting back to her for her to share details with you. I also act as a support for Sydney should she need any but otherwise am not involved with the day to day in Anna's case. In the future we will run anything we supply to the team by you. We were in a but of a rush to get one there and knew it was needed so we ordered one. If there was an issue with cost we were prepared to handle that. I apologize if this caused any issues. As for Doris, as I mentioned we were trying to cover her shifts with other members of the team. We were able to finalize that just today. Sydney can send you the revised schedule so you know who will be on shift and when. Hope this helps, Cheryl On Thu., Aug. 25, 2022, 3:37 p.m. Mary Lou Masterpole, wrote: > Hello Cheryl, > Thank you for your email. There are communication issues that we would > both benefit from discussing. > > I am interested in receiving the written report you indicated you would be > sending me with your impressions from your visit to Anna's last week and an > update on your progress in replacing Doris. > > Please send me times next week for you and I to speak to clarify roles as > there seems to be some confusion so clarification is needed. > > If you are considering purchasing or loaning anything related to Anna's > care please email, phone or text me to discuss it. Monitors do remain in > NS in heated storage and since all staff use them NND would have ordered a > replacement or arranged for someone to purchase one which would have been > the best and quickest way for a replacement to be in place. Or perhaps one > of your staff could have done so. I am well aware a monitor is a key part > of meeting Anna's care needs. In addition the shipping address for Anna is > Bruce MacDonald's office which I have sent to Sydney. Since this HCA > Canada's first time working with Anna there is a learning curve with many > moving parts which we need to work to lessen. > > You have stated what is possible from your standpoint and I would like to > discuss it with you further so Anna's needs, those of the staff taking care > of her are met and those responsible for supervising her care are met. > Looking forward to a call to do so. > > Best, > Mary Lou > > > > > > > > > > > Mary Lou Masterpole > ACSW, LICSW, C-ASWCM > AZA Care Management > 60 Birmingham Parkway, Suite 28 > Boston, MA 02135 > 617-448-0664 (c) > 617-254-9800 (o) > mmasterpole@homecareassistance.com > > > On Thu, Aug 25, 2022 at 12:38 PM Cheryl Cartwright > wrote: > >> Good Afternoon Mary Lou, >> >> I hope you are well and having a good week. I just wanted to touch base >> regarding our team's communication with you in order to streamline things >> between our of