Hello Cheryl,
Thank you for your email. There are communication issues that we would
both benefit from discussing.
I am interested in receiving the written report you indicated you would be
sending me with your impressions from your visit to Anna's last week and an
update on your progress in replacing Doris.
Please send me times next week for you and I to speak to clarify roles as
there seems to be some confusion so clarification is needed.
If you are considering purchasing or loaning anything related to Anna's
care please email, phone or text me to discuss it. Monitors do remain in
NS in heated storage and since all staff use them NND would have ordered a
replacement or arranged for someone to purchase one which would have been
the best and quickest way for a replacement to be in place. Or perhaps one
of your staff could have done so. I am well aware a monitor is a key part
of meeting Anna's care needs. In addition the shipping address for Anna is
Bruce MacDonald's office which I have sent to Sydney. Since this HCA
Canada's first time working with Anna there is a learning curve with many
moving parts which we need to work to lessen.
You have stated what is possible from your standpoint and I would like to
discuss it with you further so Anna's needs, those of the staff taking care
of her are met and those responsible for supervising her care are met.
Looking forward to a call to do so.
Best,
Mary Lou
Mary Lou Masterpole
ACSW, LICSW, C-ASWCM
AZA Care Management
60 Birmingham Parkway, Suite 28
Boston, MA 02135
617-448-0664 (c)
617-254-9800 (o)
mmasterpole@homecareassistance.com
On Thu, Aug 25, 2022 at 12:38 PM Cheryl Cartwright <ccartwright@thekey.com>
wrote:
> Good Afternoon Mary Lou,
>
> I hope you are well and having a good week. I just wanted to touch base
> regarding our team's communication with you in order to streamline things
> between our offices. Our standard process for communication is to receive
> feedback from our caregivers weekly and send out a weekly report to our
> client's families regarding that feedback. In situations where more
> immediate attention is needed or if there are serious and complex care
> changes we may communicate with our caregivers and clients more frequently.
> We have a portfolio upwards of 85 clients, all of whom require a certain
> amount of our attention. It is for this reason we have these communications
> structures in place. I understand the value and importance of Anna's care
> and expectations from you regarding communication which is why Sydney
> receives daily reports from our team there and shares those with you every
> other day. That being said, we don't have the resources to have daily calls
> about our clients just for updating purposes. It would be so helpful if you
> and Sydney could arrange a weekly call time to go over the week and Anna's
> care and any non-urgent concerns. In the event of a serious issue, we will
> report that right away and would of course make time for a call regarding
> said issue. Sydney had thought maybe mid-week could work best for a call if
> that works for you?
>
> I also wanted to address the monitor we recently purchased. The Nursing
> and CCA staff reported the monitor to be malfunctioning, because they rely
> heavily on this tool for overnight care monitoring, we wanted to get that
> to them as soon as possible. We have a supply of them for our clients to
> use when they do not have their own, however in this case it was faster to
> order a new one rather than shipping one from Ontario. We never asked Anna
> to pay for this item. Should Anna wish to keep the monitor after our
> services we can bill for it but the monitor belongs to HCA and would be
> picked up at the end of service. The monitor is simply a tool to help the
> aids do their job. For this reason we didn't feel the need to run this by
> you.
>
> I am here if you have any questions or concerns about any of this.
>
> Warm regards,
>
> Cheryl
>
> --
> *Cheryl Cartwright*
>
> *Director of Care*
> Home Care Assistance
> Office: 416-488-8777 <4164888777>
> Toronto, ON (EST)
> torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
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