--000000000000b08d8d05eabb0c37 Content-Type: multipart/alternative; boundary="000000000000b08d8b05eabb0c35" --000000000000b08d8b05eabb0c35 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, See attached for the letter template updated for HCA branding. Please feel free to adapt to any language needs for your customers. On Fri, Oct 7, 2022 at 6:02 AM Timothy Thomas wrote: > Hi Ben, > > We will need HCA branding for all Canadian letters. Also is it possible t= o > use a Canadian address on the letters? > > Finally, are the french clients that were tagged included in this list? > Please advise how you would like to proceed with those. We can send them > directly out of the Montreal office. > > Thanks > Tim > > On Fri, Oct 7, 2022 at 3:49 AM Benjamin Lewis > wrote: > >> Hello all, >> >> Thank you for your patience as we compiled all of these letters. Given >> the delay, we have pushed out the effective date to 11/7, to allow for t= he >> full 3 week notice period that our contracts require. >> >> Please review the letters posted here with your team members to ensure >> that everything looks in line: >> https://drive.google.com/drive/folders/1-QpsgKsDu9SAeeLax7iYD876D8ad_cUe= ?usp=3Dsharing >> >> Main things to keep in mind during review are: >> 1. Branding - We have a standard template for TheKey, if there is a >> portion of your region that does not use that branding, please let me kn= ow >> and we can coordinate an update. >> 2. Correct final rates >> 3. Phone Number for clients to call. I pulled the generic line into thes= e >> letters as presented on the website, but please let me know if you would >> like your letters to contain a different phone number. >> >> Please review these letters and advise me of any changes by close of day= *Monday >> 10/10. *After that time, I will provide a way for your team to indicate >> that they have sent out the emails through Clearcare, and any others tha= t >> need physical letters sent by the billing team. >> >> Please reach out with any questions. I will set up a Q&A session as well= . >> >> Ben >> >> On Wed, Oct 5, 2022 at 9:47 PM Benjamin Lewis >> wrote: >> >>> Pricing Increase Q&A >>> >>> >>> >>> Hello all, >>> >>> We are still compiling the letters/emails for distribution and should >>> have them to you all for review tomorrow. I will communicate any change= s we >>> need to make to timeline at time of distribution. >>> >>> Please reach out with any questions. >>> >>> Thanks, >>> Ben >>> >>> Join with Google Meet >>> >>> Meeting link >>> meet.google.com/hda-wcfc-vpu >>> >>> Join by phone(US) +1 260-300-0022 >>> PIN: 359244619 >>> >>> More phone numbers >>> >>> Pricing Increase Q&A >>> Thursday Oct 6, 2022 =E2=8B=85 8:30am =E2=80=93 9am (Pacific Time - Los= Angeles) >>> Link to Pricing Increase Master Spreadsheet: >>> https://docs.google.com/spreadsheets/d/1bI0sMZlgh8ujNxn-21b9MQge9YMbS0u= o3XYvKWBmiXU/edit?usp=3Dsharing >>> >>> Thank you to all who were able to a