--000000000000040a1105eac251bc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We don't want to change this unless significant as Tad had this done as written with a purpose.Tim let me know. On Tue, Oct 11, 2022 at 12:52 AM Benjamin Lewis wrote: > Hi Tim, > > See attached for the letter template updated for HCA branding. Please fee= l > free to adapt to any language needs for your customers. > > On Fri, Oct 7, 2022 at 6:02 AM Timothy Thomas wrote: > >> Hi Ben, >> >> We will need HCA branding for all Canadian letters. Also is it possible >> to use a Canadian address on the letters? >> >> Finally, are the french clients that were tagged included in this list? >> Please advise how you would like to proceed with those. We can send them >> directly out of the Montreal office. >> >> Thanks >> Tim >> >> On Fri, Oct 7, 2022 at 3:49 AM Benjamin Lewis >> wrote: >> >>> Hello all, >>> >>> Thank you for your patience as we compiled all of these letters. Given >>> the delay, we have pushed out the effective date to 11/7, to allow for = the >>> full 3 week notice period that our contracts require. >>> >>> Please review the letters posted here with your team members to ensure >>> that everything looks in line: >>> https://drive.google.com/drive/folders/1-QpsgKsDu9SAeeLax7iYD876D8ad_cU= e?usp=3Dsharing >>> >>> Main things to keep in mind during review are: >>> 1. Branding - We have a standard template for TheKey, if there is a >>> portion of your region that does not use that branding, please let me k= now >>> and we can coordinate an update. >>> 2. Correct final rates >>> 3. Phone Number for clients to call. I pulled the generic line into >>> these letters as presented on the website, but please let me know if yo= u >>> would like your letters to contain a different phone number. >>> >>> Please review these letters and advise me of any changes by close of da= y *Monday >>> 10/10. *After that time, I will provide a way for your team to indicate >>> that they have sent out the emails through Clearcare, and any others th= at >>> need physical letters sent by the billing team. >>> >>> Please reach out with any questions. I will set up a Q&A session as wel= l. >>> >>> Ben >>> >>> On Wed, Oct 5, 2022 at 9:47 PM Benjamin Lewis >>> wrote: >>> >>>> Pricing Increase Q&A >>>> >>>> >>>> >>>> Hello all, >>>> >>>> We are still compiling the letters/emails for distribution and should >>>> have them to you all for review tomorrow. I will communicate any chang= es we >>>> need to make to timeline at time of distribution. >>>> >>>> Please reach out with any questions. >>>> >>>> Thanks, >>>> Ben >>>> >>>> Join with Google Meet >>>> >>>> Meeting link >>>> meet.google.com/hda-wcfc-vpu >>>> >>>> Join by phone(US) +1 260-300-0022 >>>> PIN: 359244619 >>>> >>>> More phone numbers >>>> >>>> Pricing Increase Q&A >>>> Thursday Oct 6, 2022 =E2=8B=85 8:30am =E2=80=93 9am (Pacific Time - Lo= s Angeles) >>>> Link to Pricing Increase Master Spreadsheet: >>>