--Apple-Mail=_874484F6-7E7E-4E28-A738-FDA658808B26 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 It looks great Sandra. Good job. Just a question on =E2=80=9CDo I pay taxes on home care=E2=80=9D. Would = the client not be eligible if the CLSC services were =E2=80=9Cmedical=E2=80= =9D? Since you mention non-medical only. Tim Thomas Home Care Assistance (Montr=C3=A9al) Tel: 514.907.5065 tthomas@homecareassistance.com | = Homecareassistancemontreal.ca = > On Sep 29, 2021, at 12:59 PM, Sandra Daoust = wrote: >=20 > Hi! >=20 > I have been working on updated client guidelines (following a meeting = with our CMs about it). We wanted to make them more friendly and = collaborative, while still getting the points across. This is what I = have so far. Before I circulate them to the CMs, would you mind having a = look?=20 >=20 > I see it as an email that the CMs copy and paste and then tailor based = on the client (the parts in red are to be customized). >=20 >=20 > Thank you for entrusting us to provide you with home care for your = (mom/dad/parents/self). Our goal is to make the transition as smooth as = possible. I am attaching a copy of your client agreement in this email = so that you can refer to it if needed. We have also put together some = frequently asked questions, which are listed below. I invite you to have = a look at them, but know that I, along with my team, are always here to = answer any questions you may have. > =20 > How do I reach you? > The best way to reach me from Monday to Friday (9am-5pm) is by sending = me an email (include email here), or by calling 514-907-5065. If there = is an emergency outside those hours, please call 514-907-5065 or send an = email to infomtl@homecareassistance.com = . > =20 > Why is there a Home Care Assistance binder in the home? > Accountability through careful charting is part of the service that we = provide to our families. We leave a care binder on site so that = caregivers can document events during their shift. This is especially = helpful in situations where a team of caregivers are working together, = but even in single caregiver cases, it serves as a resource should we = need to reference any events or change in condition. > =20 > Why does the caregiver need to use my phone at the start and end of = their shift? > Our caregivers use a phone system to signal the start and end time of = their shift. This allows us to know where they are and how many hours = they worked. > =20 > Why is my caregiver using his/her cell phone to speak to Home Care = Assistance? > In the absence of a home phone, the caregiver will need to use their = cell phone to let us know that they have arrived or have completed their = shift. It should only take a moment, but it=E2=80=99s important for us = to make sure that they are there on time. We may also occasionally reach = out to a caregiver to communicate something important about the care = they are providing. We do so by texting or ph