Thank you, I have sent it.
Warm regards,
Shawntel Sousa, LPN
Client Success Manager
Home Care Assistance/The Key
Calgary Office number: (403) 301-3777
Winnipeg Office Number: (204) 489-6000
Mobile number: (403) 305-6588
On Fri, Jan 26, 2024 at 7:19 AM Alejandro Aponte <billing@thekey.com> wrote:
> Hi Shawntel,
>
> Here is the updated attached invoice showing paid, I will also email this
> through Versapay but Versapay will take 20 or so minutes to update before I
> can send.
>
>
> Thanks,
>
> Alejandro Aponte
>
>
> Billing@thekey.com
> 866-226-1702
>
>
> On Thu, 25 Jan at 1:56 PM , Shawntel Sousa <ssousa@homecareassistance.com>
> wrote:
> Hi,
>
> Thank you for your help! It’s very appreciated.
>
> Warm regards,
> Shawntel Sousa, LPN
> Client Success Manager
> Home Care Assistance/The Key
>
> Calgary Office number: (403) 301-3777
> Winnipeg Office Number: (204) 489-6000
> Mobile number: (403) 305-6588
>
>
> On Thu, Jan 25, 2024 at 9:22 AM Alejandro Aponte <billing@thekey.com>
> wrote:
>
>> Hi Shawntel,
>>
>> You got, ill send this to invoicing to have them adjust the invoice
>> directly.
>>
>>
>> Thanks,
>>
>> Jose Morales
>>
>>
>> Billing@thekey.com
>> 866-226-1702
>>
>>
>> On Thu, 25 Jan at 11:21 AM , Shawntel Sousa <
>> ssousa@homecareassistance.com> wrote:
>> Hi,
>> I believe that was a scheduling mistake, they didn’t complete the shift,
>> therefore it didn’t bill.
>>
>> Unfortunately this client can only make one payment for each invoice per
>> month because they have government funding and that’s how they do billing.
>> We are going to have to eat this cost.
>>
>> Can we credit this and send her a paid invoice asap.
>>
>> I’ll explain this to the contact, can we have the paid invoice sent today
>> please?
>>
>> Warm regards,
>> Shawntel Sousa, LPN
>> Client Success Manager
>> Home Care Assistance/The Key
>>
>> Calgary Office number: (403) 301-3777
>> Winnipeg Office Number: (204) 489-6000
>> Mobile number: (403) 305-6588
>>
>>
>> On Thu, Jan 25, 2024 at 9:08 AM Alejandro Aponte <billing@thekey.com>
>> wrote:
>>
>>> Hi Shawntel,
>>>
>>> I investigated this further, it seems the original invoice we sent the
>>> client did not have the below 12/1 shift. Our invoicing team caught this
>>> system issue when the shifts invoiced and manually added it, this caused
>>> the invoice price to go up in price and effected a change in the Tax's
>>> being owed. This is where the difference is coming from, we are sorry for
>>> the confusion and multiple back and forths here, I hope this helps. Please
>>> let me know if I can assist in anyway.
>>>
>>>
>>>
>>> *12/1 added shift.*
>>>
>>>
>>> *Tax increase after adding shift.*
>>>
>>> *Tax before added shift.*
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Jose Morales
>>>
>>>
>>> Billing@thekey.com
>>> 866-226-1702
>>>
>>>
>>> 641526:611100
>