--000000000000516056061e6d1365 Content-Type: multipart/alternative; boundary="000000000000516055061e6d1364" --000000000000516055061e6d1364 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Germaine and Tim Deferring this to you. Please advise on how to proceed. As of this time, we have not received the funds back nor a notice of rejection from Dayforce. The only proof that Wendy is providing is the date the bank account closed, which was 07/24. Payroll was completed and submitted on 07/23. I'm not sure of Ceridian's timing in releasing the funds but that 1 day could be material. The $35 service fee is a standard fee for requesting a trace #. It doesn't need to be charged to the EE. Typically, we do not re-issue funds unless we have the funds back. But given Wendy's circumstances and her mortgage being up, please advise. Thank you ---------- Forwarded message --------- From: Wendy Loper Date: Mon, Jul 29, 2024, 4:49=E2=80=AFPM Subject: Fwd: [External] Bank notification of direct deposit refusal to old account To: Girlie Gorospe-Nitafan Cc: Timothy Thomas Hello, Does the information below not indicate that the funds could not have been transferred because the account is closed? Scotia Bank has already informed me that the funds were not delivered. How is this not adequate proof? I was informed that I would be e tranfered as soon as proof was received. The information below clearly indicates that. Furthermore, I advised accounting immediatley after the account was closed and provided my new banking information. The information below even provides the date of closure. I do not understand why there would be a penalty charge of $35.00. Changing banking information is a fairly common occurance. My mortgage was up for re newal and we re morgaged with another banking institution hence the closure. Please advise. Thank you, *Wendy Loper DSW, LPN* *Gestionnaire des Soins* *Client Success Manager* 514-907-5065 TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Seale, Taylor Date: Mon, Jul 29, 2024 at 4:17=E2=80=AFPM Subject: RE: [External] Bank notification of direct deposit refusal to old account To: Wendy Loper , marc-anthony.kateb@scotiabank.com Cc: Girlie Gorospe-Nitafan Hi Wendy, Sorry for the delay. Unfortunately, our system does not have any way of proving that a payment was returned due to a closed account. I will provide a screen shot stating when exactly the account was closed and hopefully this will help. Additionally, there was a massive system glitch on Friday effecting all scotia clients direct deposits therefore this might be an additional delay in the payment being returned. Thank you, *Taylor Seale* Chef Exp=C3=A9rience Client | Customer Experience Lead *___________________________________________________________________* *Banque Scotia* *| Succursale Vaudreuil-Dorion* *Scotiabank* *| Vaudreuil-Dorion Branch* 3070 Boul. De La Gare, Vaudreuil-Dorion, QC J7V 0H1 T 450.455.2763 x 4401 F