Fwd: [External] Bank notification of direct deposit refusal to old account

--000000000000cc661d061e6b821f Content-Type: multipart/alternative; boundary="000000000000cc661c061e6b821e" --000000000000cc661c061e6b821e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, Does the information below not indicate that the funds could not have been transferred because the account is closed? Scotia Bank has already informed me that the funds were not delivered. How is this not adequate proof? I was informed that I would be e tranfered as soon as proof was received. The information below clearly indicates that. Furthermore, I advised accounting immediatley after the account was closed and provided my new banking information. The information below even provides the date of closure. I do not understand why there would be a penalty charge of $35.00. Changing banking information is a fairly common occurance. My mortgage was up for re newal and we re morgaged with another banking institution hence the closure. Please advise. Thank you, *Wendy Loper DSW, LPN* *Gestionnaire des Soins* *Client Success Manager* 514-907-5065 TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Seale, Taylor Date: Mon, Jul 29, 2024 at 4:17=E2=80=AFPM Subject: RE: [External] Bank notification of direct deposit refusal to old account To: Wendy Loper , marc-anthony.kateb@scotiabank.com Cc: Girlie Gorospe-Nitafan Hi Wendy, Sorry for the delay. Unfortunately, our system does not have any way of proving that a payment was returned due to a closed account. I will provide a screen shot stating when exactly the account was closed and hopefully this will help. Additionally, there was a massive system glitch on Friday effecting all scotia clients direct deposits therefore this might be an additional delay in the payment being returned. Thank you, *Taylor Seale* Chef Exp=C3=A9rience Client | Customer Experience Lead *___________________________________________________________________* *Banque Scotia* *| Succursale Vaudreuil-Dorion* *Scotiabank* *| Vaudreuil-Dorion Branch* 3070 Boul. De La Gare, Vaudreuil-Dorion, QC J7V 0H1 T 450.455.2763 x 4401 F 450.455.2382 taylor.seale@scotiabank.com taylor.seale@banquescotia.com banquescotia.com | scotiabank.com Banque Scotia est un nom commercial utilis=C3=A9 par La Banque de Nouvelle-=C3=89cosse Scotiabank is a business name used by The Bank of Nova Scotia *De :* Wendy Loper *Envoy=C3=A9 :* lundi, juillet 29, 2024 12:33 PM *=C3=80 :* marc-anthony.kateb@scotiabank.com; Seale, Taylor *Cc :* Girlie Gorospe-Nitafan *Objet :* [External] Bank notification of direct deposit refusal to old account Hello Marc and Taylor, Customer Service at Scotia has forwarded your names to me in order for you to send proof of confirmation that my direct deposit that was sent to my old account ( closed last Wednesday at your branch location) has been rejected. My employer ( noted in this email ) cannot e-transfer my pay with confirmation form you first. Can this be expedited as fast as possible ? P