----==_mimepart_685abdf164f89_1f73fa15634fe2c1315886e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thanks Tala! I cam try Montreal as well.=C2=A0 = = On Tue, 24 Jun at 10:58 AM , ClearCare Support wrote: = It is still giving me the same error but I'm trying!=C2=A0 = = = Tala Barakat Product Owner = = = = = = = = = On Tue, Jun 24, 2025 at 10:57=E2=80=AFAM Germaine Daniels wrote: = = = = = Thanks Tala! Are you able to run the same report for Montreal?=C2=A0 = = = Germaine Daniels = = Director Payroll | TheKey = Email: germaine.daniels@thekey.com = Mobile: 562.784.1800 = = = = = = On Tue, Jun 24, 2025 at 7:52=E2=80=AFAM Tala Barakat wrote: = = = = Hi All,=C2=A0 = = I was able to download the report for Vancouver - please see attached. = = = = Tala Barakat Product Owner = = = = = = = = On Tue, Jun 24, 2025 at 10:47=E2=80=AFAM Roxana Cruz wrote: = = = = = Irin,=C2=A0 = = When you export - do you get the same and did you get an option to name = the file?=C2=A0 = = = = = = On Tue, 24 Jun at 10:41 AM , ClearCare Support wrote: = I've also escalated to WellSky's Account Manager. = = Thanks, = = Tala Barakat Product Owner = = = = = = = = = On Tue, Jun 24, 2025 at 10:38=E2=80=AFAM Roxana Cruz wrote: = = = = = Thanks for trying! Standby I am speaking with ClearCare about this - I a= m getting the same error message as well.=C2=A0 ----==_mimepart_685abdf164f89_1f73fa15634fe2c1315886e Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thanks Tala! I cam try Montreal as well.=C2=A0 On Tue, 24 Jun at 10:58 AM , ClearCare Suppor= t <clearcaresupport@homecareassistance.com> wrote: It is still giving me the same error but I'm trying!=C2=A0 Tala Barakat Product Owne= r On Tue, Jun 24, 2025 at 10:57=E2=80=AFAM Germaine Daniels < germaine.dani= els@thekey.com > wrote: Thanks Tala! Are y= ou able to run the same report for Montreal?=C2=A0 Germaine Daniels = D