--0000000000001e158405e38763a8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Aaron Lal - can you provide some insight on this? In the meantime, can you please send me the JIRA number Taneshia? Best, Brie On Sat, Jul 9, 2022 at 9:45 AM Taneshia Persaud wrote: > Thanks Brie. > > Just following up on another Jira filed for a new client CLs to have > access to the app. SOC was Tue July 5th, but they haven't had access > provided as of yet. > > Best, > > Taneshia Persaud, RPN, GCP | General Manager and (Interim) Clinical Care > Manager > > Mavencare and Home Care Assistance (HCA) > 70 Richmond St. E, #200 | Toronto, ON M5C 1N8 > Office: 416-855-2333 =E3=80=8Bpress #2, then #2 again > Cell: 647-406-9253 > taneshia.persaud@thekey.com > www.torontohomecareassistance.ca > > On Thu., Jul. 7, 2022, 2:50 p.m. Brianne Elgie, brianne.elgie@mavencare.com> wrote: > >> Hi All, >> >> We are still working through item number 2 - I have requested Aaron (fro= m >> product support) to provide an update directly. >> >> Best, >> Brie >> >> On Thu, Jul 7, 2022 at 2:33 PM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> Item#1 resolved. >>> >>> On Thu, Jul 7, 2022 at 12:50 PM Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> Thank you! >>>> >>>> On Thu, Jul 7, 2022 at 12:50 PM Nukul Bhasin >>>> wrote: >>>> >>>>> +Brianne >>>>> Thanks for following up. We will get back to you asap. >>>>> >>>>> >>>>> >>>>> Nukul Bhasin >>>>> President & CTO, Mavencare >>>>> >>>>> >>>>> On Thu, Jul 07, 2022 at 12:46 PM, Taneshia Persaud >>>> taneshia.persaud@thekey.com> wrote: >>>>> >>>>>> Good afternoon Nukul, >>>>>> >>>>>> I have filed a couple of JIRAs (see below), that need follow-up as >>>>>> soon as possible. Both are time sensitive, as we *need the info >>>>>> before** EOD Friday July 8th*, so the CG will get paid next week: >>>>>> >>>>>> 1. *Need to create a new CG profile for an HCA TO CG in the >>>>>> Mavencare portal* ( >>>>>> https://mavencare.atlassian.net/servicedesk/customer/portal/2/MID= -3990*): >>>>>> *If someone can show me how to create a CG profile in the portal, >>>>>> I can do this today. When I create an account (Accounts > Users) >>>>>> for her, it only creates a user account, not a CG profile where I= can add >>>>>> bookings, upload documents, etc. >>>>>> 2. *Pay schedule is not showing correctly in the CG app *( >>>>>> https://mavencare.atlassian.net/servicedesk/customer/portal/2/MID= -3961): >>>>>> This has been an ongoing issue since the CG returned from vacatio= n in May >>>>>> 2022, every pay stub has been short hours. >>>>>> >>>>>> >>>>>> Lastly, I used to get email notifications when someone would respond >>>>>> or action a JIRA, but I am no longer receiving these types of emails >>>>>> anymore. I filed a JIRA ( >>>>>> https://mavencare.atlassian.net/servicedesk/customer/portal/2/MID-39= 27 >>>>>> ), but have not heard back. I am unable to edit my >>>>>> preferences/settings. Would you be ab