Hi Cheryl, We are working on your inquiry thank you. Thanks, Alexis Parrish Alexis Parrish
Billing Help Desk
Billing@thekey.com
866-226-1702 On Wed, 25 Oct at 12:52 PM , CherylCartwright <ccartwright@homecareassistance.com> wrote: Good Afternoon Billing, Can you please provide a formal letter for our clients at High View Retirement Residence that our name has formally been changed from HCA to TheKey. There is some concern on their end that they are writing cheques to HCA while being billed by TheKey. The letter can be sent to this email address and we will forward it on. Thanks in advance, Cheryl On Wed, Oct 25, 2023 at 1:20 PM Allison Brennan <allison.brennan@thekey.com> wrote: Please see below thread from Highview They require written documentation stating we are now formally called TheKey as all checks are made out to HCA They requested that previously apparently and no one sent them what they needed so moving forward if they are mailing to TheKey they need that letter stating the name change before they send out any checks with TheKey name Can someone help them with this? Thanks ---------- Forwarded message --------- From: Highview-Accounting <accounting@highviewres.com> Date: Wed, Oct 25, 2023 at 11:59 AM Subject: RE: New Check mailing address To: Allison Brennan <allison.brennan@thekey.com> Hello Allison, I asked the administrative team for a letter stating that they are now “The Key” but our invoices still read Home Care. I have updated my address to read: The Key For Home Care Healthcare Address If it should be just “The Key” then my invoices need to reflect that. Thanks. Janice Blewett Administrative Assistant Dementia Care Holdings Inc. p: 519-276-7722 e: accounting@highviewres.com w: highviewres.com a: Corporate Office 11 Wellington St N., Box 330 St. Marys, ON N4X 1B2 From: Allison Brennan <allison.brennan@thekey.com> Sent: October 25, 2023 11:56 AM To: Highview-Accounting <accounting@highviewres.com> Cc: Angela Duncan <officekw@highviewres.com>; Katlynne Elgie <gmkw@highviewres.com> Subject: Re: New Check mailing address Hello, I received that check already and deposited it yesterday. Thank you! We have been TheKey for a year and a bit now, but we were having different locations for checks to be mailed too so they have created one mailing address to simplify things Hope this helps, Take Care Allison Brennan Client Success Manager Office: 519-954-2111 Direct Line: 437-216-2865 Fax: 519-489-1370 TheKey.ca On Wed, Oct 25, 2023 at 11:54 AM Highview-Accounting <accounting@highviewres.com> wrote: Hello Allison, I have updated the address on the profile as per your request. Is this the official change from Home Care Healthcare to “The Key” Also, cheque #3468 for $614.02 being: INV-176700996 INV-176701056 Was mailed on the 18th of October. That will be going to the old address. Thank you. Janice Blewett Administrative Assistant Dementia Care Holdings Inc. p: 519-276-7722 e: accounting@highviewres.com w: highviewres.com a: Corporate Office 11 Wellington St N., Box 330 St. Marys, ON N4X 1B2 From: Allison Brennan <allison.brennan@thekey.com> Sent: October 25, 2023 11:50 AM To: Highview-Accounting <accounting@highviewres.com> Cc: Angela Duncan <officekw@highviewres.com>; Katlynne Elgie <gmkw@highviewres.com> Subject: New Check mailing address Good Morning Accounting Team, I am writing to inform you of the new updated address where all checks should be sent for invoice payment. Previously, they were being sent directly to myself in Waterloo, but we now have a new mailing address for them to be sent to TheKey P.O. Box 12354 Station A, Toronto, ON, M5W0K5 Please let me know if you have any questions or concerns Take Care Allison Brennan Client Success Manager Office: 519-954-2111 Direct Line: 437-216-2865 Fax: 519-489-1370 TheKey.ca