--0000000000005deb97062d6ba0b3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I completely understand DeAnna. I will be more prompt with updates moving forward. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Wed, Feb 5, 2025 at 11:56=E2=80=AFAM DeAnna Brown wrot= e: > Hi Timon, > > Thank you for the update=E2=80=94I appreciate it! Given our current volum= e and > bandwidth, we do rely on the local offices to notify us when requested > documents have been uploaded, as we are unable to proactively check every > client profile. Without that communication, we may continue to follow up = on > outstanding requests. > > I appreciate your understanding and support in keeping us informed. > > Best, > DeAnna Brown > > > *ltci@thekey.com Long Term Care Insurance Customer > Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* > *Billing@thekey.com * > *866-226-1702* > > On Wed, 5 Feb at 10:30 AM , Timon Page wrote: > Hi DeAnna > > The POA document was uploaded to the client's file on Monday. > > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Tue, Feb 4, 2025 at 9:37=E2=80=AFAM DeAnna Brown wro= te: > >> Good Morning, >> >> I am following up again on my previous emails as this is now my 5th >> attempt. Although a new PAF has been uploaded, we still have a different >> Cardholder Name than the name of the signer. >> >> >> In order to be compliant with our legal and payment processing policies, >> we will need to obtain a PAF that has the signature of the person whose >> payment information is provided, authorizing us to charge their account. >> Alternatively, we will need proof that the signer is authorized to use t= he >> provided payment information. This can be verified by having the signer >> listed on the account (e.g., by providing a voided check) or by submitti= ng >> a copy of a POA granting the signer authority to use the payment >> information. >> >> Without formal documentation verifying this authorization, we will be in >> violation of PCI compliance standards. This exposes us to potential >> security risks and leaves us vulnerable if the client decides to dispute >> any charges. Without proof of authorization, we would be unable to prope= rly >> defend against such claims, which could result in significant legal and >> financial consequences. >> >> Thanks for your help! >> DeAnna Brown >> >> >> *ltci@thekey.com Long Term Care Insurance Customer >> Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* >> *Billing@thekey.com * >> *866-226-1702* >> >> On Fri, 31 Jan at 10:49 AM , DeAnna Brown wrote: >> Good Morning, >> >> I am following up on my previous email. It appears that a new PAF has >> been uploaded, but we still have a different Ca