----==_mimepart_67a398287e618_1c03fb2c414b840115859b0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon, Thank you for the update=E2=80=94I appreciate it! Given our= current volume and bandwidth, we do rely on the local offices to notify = us when requested documents have been uploaded, as we are unable to proac= tively check every client profile. Without that communication, we may con= tinue to follow up on outstanding requests. I appreciate your underst= anding and support in keeping us informed. Best, DeAnna Brown ltci@= thekey.com Long Term Care Insurance Customer Service - (855)-205-8007 Lon= g Term Care Insurance Fax - (813) 693-5625 Billing@thekey.com 866-226-170= 2 = = On Wed, 5 Feb at 10:30 AM , Timon Page wrote:= = Hi DeAnna = = The POA document was uploaded to the client's file on Monday.=C2=A0=C2=A0= = = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = = On Tue, Feb 4, 2025 at 9:37=E2=80=AFAM DeAnna Brown wr= ote: = = = = = Good Morning, = = I am following up again on my previous emails as this is now my 5th atte= mpt. Although a new PAF has been uploaded, we still have a different Card= holder Name than the name of the signer.=C2=A0 = = = = In order to be compliant with our legal and payment processing policies,= we will need to obtain a PAF that has the signature of the person whose = payment information is provided, authorizing us to charge their account. = Alternatively, we will need proof that the signer is authorized to use th= e provided payment information. This can be verified by having the signer= listed on the account (e.g., by providing a voided check) or by submitti= ng a copy of a POA granting the signer authority to use the payment infor= mation. = = Without formal documentation verifying this authorization, we will be in= violation of PCI compliance standards. This exposes us to potential secu= rity risks and leaves us vulnerable if the client decides to dispute any = charges. Without proof of authorization, we would be unable to properly d= efend against such claims, which could result in significant legal and fi= nancial consequences. = = Thanks for your help!=C2=A0 = DeAnna Brown = = ltci@thekey.com Long Term Care Insurance Customer Service - (855)-205-800= 7 Long Term Care Insurance Fax - (813) 693-5625 Billing@thekey.com 866-22= 6-1702 = = = = On Fri, 31 Jan at 10:49 AM , DeAnna Brown wrote: = = Good Morning, = = I am following up on my previous email. It appears that a new PAF has be= en uploaded, but we still have a different Cardholder Name than the name = of the signer.=C2=A0 = = = = In order to be compliant with our legal and payment processing policies,= we will need to obtain a PAF that has the signature of the person whose = payment information is provided, authorizing us to charge their account. = Alternatively, we will