----==_mimepart_65400a22e492a_2362b15f6e9834c753268e2 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi all,=C2=A0 Officially closing this ticket. Refund has been entered= into CC and client is back at a clean slate. Thanks,=C2=A0 Ale= xis Parrish = = On Thu, 26 Oct at 3:31 PM , Vanja Bezdrob = wrote: Is there anyway that client Partner Joe can = be called and all of this explained to him so he understands in accountin= g terms what this mean.That will be very helpful his number is on client = file on front page.Let me know please and thank you! = = Sent from my iPhone = = On Oct 26, 2023, at 11:51 AM, Roxana Cruz wrote: = = = =EF=BB=BF Hi=C2=A0Vashon,=C2=A0 = Thank you for jumping on a call.=C2=A0 = = Here is what=C2=A0was adjusted, applied and left to be done:=C2=A0 = = = Highlighted payments removed from highlighted invoices=C2=A0 = $3,719.10 credit=C2=A0(partial payment of $4,445.75) applied to highligh= ted invoices=C2=A0 = = Highlighted payments that were removed equal the credited amount - if ev= eryone agrees Vashon can delete them since the credit=C2=A0has been appli= ed from the $4,445.75 payment = = = = = = = = = = = = = = Let me=C2=A0know if there are any questions here.=C2=A0 = = = = = On Thu, Oct 26, 2023 at 11:01=E2=80=AFAM Vashon Palloo wrote: = = = Hi Roxana, Do you know how to reflect client refunds in Clearcare? We n= eed to back out $3,719.10 worth of this client's payments going back to 8= /31 and I'm unsure how to do so. Please let me know if you're able to g= et on a call. = = = On Thu, Oct 26, 2023 at 1:35=E2=80=AFPM Vanja Bezdrob wrote: = = = Thank you. = = = On Thu, Oct 26, 2023 at 10:31=E2=80=AFAM Vashon Palloo wrote: = = = Hi guys, = I'm going to meet with Daniel in a couple minutes and get this straighte= ned out. I know it's frustrating when stuff lingers this long but please = bear with me as I'm doing my best to find the right person to help me. = = = On Thu, Oct 26, 2023 at 1:30=E2=80=AFPM Vanja Bezdrob wrote: = = = = Hello=C2=A0Tim, = =C2=A0I just thought=C2=A0since this is an ongoing issue for this clie= nt that a new ticket is not needed.But i will include the=C2=A0billing=C2= =A0 in the future. Do I need to send them this email now. Thank you = = = = On Thu, Oct 26, 2023 at 10:26=E2=80=AFAM Timothy Thomas = wrote: = = = Vanja, in the future please use=C2=A0@TheKey Billing=C2=A0for these issu= es. They will open a ticket and look into it right away. = Thanks = Tim = = = On Thu, Oct 26, 2023 at 1:23=E2=80=AFPM Vanja Bezdrob wrote: = = = Good morning all, Please see email below from my client ANNE KOBER = I am really hoping that this can be sorted out. = Thank you = ---------- Forwarded message --------- From: Joe Sayer Date: Wed, Oct 25, 2023 at 7:08=E2=80=AFPM Subject: Fees to Anne Kob= er's account. To: Vanja Bezdrob = = = = = Hi Vanja, = = Sorry to bug you again, but there has not been any withdrawals from the V= anCity account , despite you giving your company's accounts