----==_mimepart_648a16c1bcdbc_1bc2b206e8dc304412412a0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable After hours tonight I'm going to delete and rebuild that English ring gro= up. =C2=A0I understand that you're not currently a member, but it seems t= o me something in the backend database must *think* you're a member. =C2=A0= Assuming that's the case, by deleting it I'm hoping it will flush out wha= tever gremlin is giving us grief. =C2=A0If that doesn't do it, I'll reeng= age 8x8 tech support and push for escalation.=C2=A0 Thanks,=C2=A0 Ma= rk Warner = = On Wed, 14 Jun at 3:33 PM , Allison Brennan wrote: I=E2=80=99m still getting Montreal call plea= se see attached call log from today=C2=A0 = = = = = = = = = = = On Wed, Jun 14, 2023 at 8:10 AM Mark Warner wrote= : = = = = = Let's see how today goes.=C2=A0 As soon as you are able, please let me = know of an errant phone call.=C2=A0 Please include the time and the calle= r's ID.=C2=A0 Thanks! = = = On Tue, 13 Jun at 5:13 PM , Allison Brennan wrote: Phones are quiet now you can go ahead=C2=A0 = = = = = On Tue, Jun 13, 2023 at 4:58 PM Mark Warner wrote= : = = = = = = What time do you finish work tonight?=C2=A0 I'd like to try a reset of y= our 8x8 user profile.=C2=A0 Thanks! = = = = = = = = = = On Tue, 13 Jun at 4:48 PM = = Hi Mark = = = = = = = = = Yes i have been getting them all day = = The last on I got was from 315pm = = Take Care = Allison Brennan = Client Success Manager = = Office: 519-954-2111 = Direct Line: 437-216-2865 = Fax: 519-489-1370 = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = On Tue, Jun 13, 2023 at 4:46=E2=80=AFPM Mark Warner wrote: = = = = = = = = Thank, Allison!=C2=A0 Other than the two examples, have any more happene= d since you reported those? = = Thanks,=C2=A0 = Mark Warner = = = = = = = = = On Tue, 13 Jun at 4:45 PM = , Allison Brennan wrote: = I was in the Montreal ring group weeks ago when Montreal had = a massive power outage but that was almost 2 months ago and haven=E2=80=99= t had any calls until today=C2=A0 = = No one transferred me the calls as I am continuing to transfer them to t= he Montreal team=C2=A0 = = = = = = = On Tue, Jun 13, 2023 at 4:43 PM Mark Warner wrote= : = = = = = = Joey,=C2=A0 = 8x8 reviewed the call.=C2=A0 They can't definitively identify what occur= red, but they do have a theory.=C2=A0 A couple questions ... = = 1.=C2=A0 To the best of your knowledge, was Allison a part of any of the= Montreal groups and recently removed? = 2.=C2=A0 Is it possible that someone else in the Montreal - English grou= p answered the calls and transferred them to Allison? = = Thanks, = Mark Warner = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = -- = Allison Brennan = Client Success Manager = = Office: 519-954-2111 = Direct Line: 437-216-2865 = Fax: 519-489-1370 = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = =