--000000000000751e3405fe1c0752 Content-Type: multipart/alternative; boundary="000000000000751e3305fe1c0751" --000000000000751e3305fe1c0751 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I=E2=80=99m still getting Montreal call please see attached call log from t= oday On Wed, Jun 14, 2023 at 8:10 AM Mark Warner wrote: > Let's see how today goes. As soon as you are able, please let me know of > an errant phone call. Please include the time and the caller's ID. Than= ks! > > On Tue, 13 Jun at 5:13 PM , Allison Brennan > wrote: > Phones are quiet now you can go ahead > > On Tue, Jun 13, 2023 at 4:58 PM Mark Warner wrote: > >> What time do you finish work tonight? I'd like to try a reset of your >> 8x8 user profile. Thanks! >> >> >> On Tue, 13 Jun at 4:48 PM >> >> Hi Mark >> >> >> Yes i have been getting them all day >> >> The last on I got was from 315pm >> >> Take Care >> >> Allison Brennan >> >> *Client Success Manager* >> >> *Office: 519-954-2111* >> *Direct Line: 437-216-2865* >> *Fax: 519-489-1370* >> >> TheKey.ca >> >> [image: TheKey] >> >> >> On Tue, Jun 13, 2023 at 4:46=E2=80=AFPM Mark Warner wrote: >> >> Thank, Allison! Other than the two examples, have any more happened >>> since you reported those? >>> >>> Thanks, >>> Mark Warner >>> >>> >>> On Tue, 13 Jun at 4:45 PM >>> >>> , Allison Brennan wrote: >>> >>> I was in the Montreal ring group weeks ago when Montreal had a massive >>> power outage but that was almost 2 months ago and haven=E2=80=99t had a= ny calls >>> until today >>> >>> No one transferred me the calls as I am continuing to transfer them to >>> the Montreal team >>> >>> On Tue, Jun 13, 2023 at 4:43 PM Mark Warner >>> wrote: >>> >>>> Joey, >>>> 8x8 reviewed the call. They can't definitively identify what occurred= , >>>> but they do have a theory. A couple questions ... >>>> >>>> 1. To the best of your knowledge, was Allison a part of any of the >>>> Montreal groups and recently removed? >>>> 2. Is it possible that someone else in the Montreal - English group >>>> answered the calls and transferred them to Allison? >>>> >>>> Thanks, >>>> Mark Warner >>>> >>>> >>>> -- >>> >>> Allison Brennan >>> >>> *Client Success Manager* >>> >>> *Office: 519-954-2111* >>> *Direct Line: 437-216-2865* >>> *Fax: 519-489-1370* >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> -- > > Allison Brennan > > *Client Success Manager* > > *Office: 519-954-2111* > *Direct Line: 437-216-2865* > *Fax: 519-489-1370* > > TheKey.ca > > [image: TheKey] > > 299664:611100 > --=20 Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] --000000000000751e3305fe1c0751 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I=E2=80=99m still getting Montreal call please see attach= ed call log from today=C2=A0 On Wed, Jun 14, 2023 at 8:10 AM = Mark Warner < itsupport@thekey.co= m > wrote: Let's see how today