--000000000000514dd305febb0447 Content-Type: multipart/alternative; boundary="000000000000514dd105febb0446" --000000000000514dd105febb0446 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No I will let him now right now. Thanks, Sumira On Thu, Jun 22, 2023 at 10:12=E2=80=AFAM Tim Thomas wr= ote: > Ok. Did you let him know? > > > > > *Tim Thomas Sr.* > *514: 726 7647* > > tthomas@thekey.com > > > > > > > On Jun 22, 2023, at 1:08 PM, Sumira Suthesan > wrote: > > Hi Tim, > > I created a credit memo for $231.2 > > Thanks, > Sumira > > On Thu, Jun 22, 2023 at 8:23=E2=80=AFAM Timothy Thomas wr= ote: > >> Ok. Did we apply the credit? >> >> On Thu, Jun 22, 2023 at 11:13 AM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Hi Tim, >>> >>> The last payment we received was June 5th. The balance is now around >>> $2,500. >>> >>> Thanks, >>> Sumira >>> >>> >>> >>> On Thu, Jun 22, 2023 at 7:25=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Ali, have we been paid yet? >>>> >>>> On Wed, Jun 21, 2023 at 1:50=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Has this client made a payment yet? >>>>> >>>>> On Fri, Jun 16, 2023 at 10:21=E2=80=AFAM Sumira Suthesan >>>> sumira.suthesan@thekey.com> wrote: >>>>> >>>>>> Thank you >>>>>> >>>>>> -Sumira >>>>>> >>>>>> On Fri, Jun 16, 2023 at 7:18=E2=80=AFAM Timothy Thomas wrote: >>>>>> >>>>>>> No response yet. They need to clear their balance first. >>>>>>> >>>>>>> On Fri, Jun 16, 2023 at 10:18=E2=80=AFAM Sumira Suthesan >>>>>> sumira.suthesan@thekey.com> wrote: >>>>>>> >>>>>>>> Hi Tim, >>>>>>>> >>>>>>>> Did you get a reply from the client? >>>>>>>> Are we giving them a credit? >>>>>>>> >>>>>>>> Thanks, >>>>>>>> Sumira >>>>>>>> >>>>>>>> On Thu, Jun 15, 2023 at 11:44=E2=80=AFAM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hi Fabio, >>>>>>>>> >>>>>>>>> We calculated that you utilized 136 hours of service since the >>>>>>>>> price increase took effect, which represents $462.40. >>>>>>>>> >>>>>>>>> I suggest we split the difference and offer you a credit of >>>>>>>>> $231.20. >>>>>>>>> >>>>>>>>> Your account is currently 3 weeks behind. We will apply that >>>>>>>>> credit on your next invoice, once your account is brought up to d= ate. >>>>>>>>> >>>>>>>>> I=E2=80=99ve copied Ali who can assist you with any other billing >>>>>>>>> questions. >>>>>>>>> >>>>>>>>> Best regards >>>>>>>>> Tim >>>>>>>>> >>>>>>>>> On Wed, Jun 14, 2023 at 6:29 PM Fabio Gatti >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Hi Tim, >>>>>>>>>> >>>>>>>>>> Unfortunately the method it was communicated does not abide by >>>>>>>>>> consumer protection law as there was no indication as to what th= e email >>>>>>>>>> contained (no reference in the email title or body of the email = concerning >>>>>>>>>> the document or purpose of the link) and it was sent by an unkno= wn source >>>>>>>>>> (our contract is with Home Care assistance and there is no menti= on of the >>>>>>>>>> The Key company) . How can you expect your clients to b