--Apple-Mail=_07C34021-DC3C-49AF-94BB-26595359E333 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Ok. Did you let him know? Tim Thomas Sr. 514: 726 7647 tthomas@thekey.com > On Jun 22, 2023, at 1:08 PM, Sumira Suthesan = wrote: >=20 > Hi Tim, >=20 > I created a credit memo for $231.2 >=20 > Thanks, > Sumira >=20 > On Thu, Jun 22, 2023 at 8:23=E2=80=AFAM Timothy Thomas > wrote: > Ok. Did we apply the credit? >=20 > On Thu, Jun 22, 2023 at 11:13 AM Sumira Suthesan = > wrote: > Hi Tim, >=20 > The last payment we received was June 5th. The balance is now around = $2,500. >=20 > Thanks, > Sumira >=20 >=20 >=20 > On Thu, Jun 22, 2023 at 7:25=E2=80=AFAM Timothy Thomas > wrote: > Ali, have we been paid yet? >=20 > On Wed, Jun 21, 2023 at 1:50=E2=80=AFPM Timothy Thomas > wrote: > Has this client made a payment yet? >=20 > On Fri, Jun 16, 2023 at 10:21=E2=80=AFAM Sumira Suthesan = > wrote: > Thank you >=20 > -Sumira >=20 > On Fri, Jun 16, 2023 at 7:18=E2=80=AFAM Timothy Thomas > wrote: > No response yet. They need to clear their balance first.=20 >=20 > On Fri, Jun 16, 2023 at 10:18=E2=80=AFAM Sumira Suthesan = > wrote: > Hi Tim, >=20 > Did you get a reply from the client? > Are we giving them a credit? >=20 > Thanks, > Sumira >=20 > On Thu, Jun 15, 2023 at 11:44=E2=80=AFAM Timothy Thomas > wrote: > Hi Fabio, >=20 > We calculated that you utilized 136 hours of service since the price = increase took effect, which represents $462.40.=20 >=20 > I suggest we split the difference and offer you a credit of $231.20.=20= >=20 > Your account is currently 3 weeks behind. We will apply that credit on = your next invoice, once your account is brought up to date.=20 >=20 > I=E2=80=99ve copied Ali who can assist you with any other billing = questions.=20 >=20 > Best regards > Tim >=20 > On Wed, Jun 14, 2023 at 6:29 PM Fabio Gatti > wrote: > Hi Tim, >=20 > Unfortunately the method it was communicated does not abide by = consumer protection law as there was no indication as to what the email = contained (no reference in the email title or body of the email = concerning the document or purpose of the link) and it was sent by an = unknown source (our contract is with Home Care assistance and there is = no mention of the The Key company) . How can you expect your clients to = blindly open links with no subject or context as to what it pertains to. = Due to the fraudulent methods in which the notification was sent, the = prior request to revise all invoices to the original price remains open.=20= >=20 >=20 > Sincerely,=20 >=20 > Fabio Gatti=20 >=20 >> On Jun 14, 2023, at 9:30 AM, Timothy Thomas > wrote: >>=20 >> =EF=BB=BF >=20 >> Good morning Mr. Gatti, >>=20 >> Please find enclosed a copy of the price increase notice that was = sent to the email address cgatti.selection@gmail.com = via our Pandadoc system on March = 16th, 2023.=20 >>=20 >> Best regards, >>=20 >> -- >> Tim Thomas >> Head of Canada Division >> Please note my email has changed: >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> >>=20 >>=20 >>=20 >>=20 >> ---------- Forwarded message --------- >> From: Fabio Gatti > >> Date: Tue, Jun 13, 2023 at 7:05=E2=80=AFPM >> Subject: Re: Errors in invoices for Vittoria Iadipaolo >> To: Sumira Suthesan >, Ali Malik > >> Cc: C Gatti >, Dominique Jacobs = > >>=20 >>=20 >> Hi Sumira, Alik, >>=20 >> Upon reviewing the invoices from May onwards, I noticed that the = hourly rate was increased to $37.40 from the contractual value of 34$. = Seeing that the second paragraph of the second page of the contract = stipulates that any change in billing rate would come with a written = notice of at least 3 weeks and that this was not done, I ask that you = please revise all invoices received May 1st (starting at invoice 48254) = and onwards and credit us the overpaid value.=20 >>=20 >> Sincerely,=20 >>=20 >> Fabio Gatti >>=20 >>=20 >> --=20 >> Joey Taylor >> Regional Care Solutions Manager >> 514-907-5065 >> TheKey.ca=C2=A0=C2=A0 >>=20 >>=20 >> --=20 >> Tim Thomas >> Head of Canada Division >> Please note my email has changed: >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> >> > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.ca > >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.ca > >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.ca > >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.ca > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.ca > = --Apple-Mail=_07C34021-DC3C-49AF-94BB-26595359E333 Content-Type: multipart/related; type="text/html"; boundary="Apple-Mail=_E93690E6-6687-4CF0-A9E2-D7453D5DC201" --Apple-Mail=_E93690E