--Apple-Mail-B4AC9CC8-8608-4EB8-95FE-A88363236087 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Good morning I talked to client and he is a= sking of break down of refund and how you determined refund amount so he can= compare this to he account and what was taken out. Can you please provide m= e with that.Thank you! Sent from my iPhone On Oct 20, 2023, at 5:37 AM, Timo= thy Thomas <tt@thekey.com> wrote: =EF=BB=BF Vashon, Who is in charge of calculating the refund owed to the clien= t? On Wed, Oct 18, 2023 at 6:32=E2=80=AFPM Vanja Bezdrob < vanja.bezdrob@thekey.com > wrot= e: Hello again can you let me know when we have clear plan when and what wil= l be done so I can inform client.Please confirm that payment has been taken f= rom correct account.Thank you. Sent from my iPhone On Oct 18, 2023, at 7:59 A= M, Vashon Palloo < vashon.palloo@thekey.com > wrote: =EF=BB=BF Hi everyon= e, I spoke to Carolina and she can etransfer the refund o= ver to the client. Have we confirmed the dollar amount that needs to be sent= to the client? On Tue, Oct 17, 2023 at 1:52=E2=80=AFPM Vashon Palloo &l= t; vashon.pallo= o@thekey.com > wrote: Hi Vanja - here's the latest update from Kri= sty regarding this client account. It doesn't look like you were on the Fres= hdesk ticket so I apologize if you missed out on any communication. With tha= t said, we've discovered what we believe needs to be done, and I can process= the payment this Thursday for the correct amount. Tim - what is the refund process for Vancouver clients? Hi Everyone, The local office is requesting an update= to get back with the client per Vashon's last reply within the ticket email= thread. Apologies if I missed it, but I didn't see an update so I wanted to= follow up. My understanding of this ticket is that the client is requesting all pa= yments processed after 8/31/23 be refunded to the account they were processe= d from and then the payments reprocessed using the correct account. Reviewin= g the client in ClearCare there are 5 payments posted after 8/31/23. Snip be= low for reference. Based on the clients request any payments processed by TK= after 8/31 against the incorrect account should be refunded in full for a t= otal refund amount of $3,719.10 . Once payments are refunded the total amount due acc= ording to ClearCare would be $4,446.75 ($3,719.10= +727.65 for recent invoice 200697). I hope this helps. I am happy to schedule a call for u= s all to discuss if needed. = Thanks, Kristy = On Tue, Oct 17, 2023 at 1:03=E2=80=AFPM Vanja Bezdro= b < vanja.be= zdrob@thekey.com > wrote:<