Re: Rogers Cell Account Consolidation (Case #243942874)

Before any lines are disconnected we need to verify and ETFs.

On Wed, Jan 3, 2024 at 2:22 PM Sheba Zaidi <Sheba.Zaidi@rci.rogers.com>
wrote:

> Hello SMB Team,
>
>
>
> Kindly assist and deactivate the lines shaded in Yellow, as they belong to
> small business account.
>
>
>
> Thank you,
>
>
>
> Sheba Zaidi (*pronouns*: she/her)
>
> *Business Customer Service*
>
> Rogers Business
>
>
>
> *TEL: 1-877-274-3375*
>
> Email- rogers.businesssupport@rci.rogers.com
>
>
>
>
>
>
>
>
>
> *From:* John Andrew Hawkins <jhawkins@thekey.com>
> *Sent:* January 3, 2024 2:11 PM
> *To:* Rogers Business Support <Rogers.BusinessSupport@rci.rogers.com>
> *Cc:* tt@thekey.com; it@thekey.com; Sheba Zaidi <
> Sheba.Zaidi@rci.rogers.com>
> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>
>
>
> Greetings Andre,
>
> We are ultimately looking to consolidate our four accounts into 934376013.
> Below are the following lines. We have the lines that we want to cancel
> listed and all of the ones that aren't will need to be consolidated. Can
> you plug in the Monthly Service Fee, Equipment Charges, and ETFs for all of
> the lines that we need to cancel? And are we able to consolidate the lines
> without having to pay ETFs as we aren't cancelling the lines?
>
>
>
> *Account*
>
> *Number*
>
> *Name*
>
> *Monthly Service Fee*
>
> *Equipment Charges*
>
> *ETF*
>
> *Action Needed*
>
> 934376013
>
> 437-215-3981
>
> ABRAHAM AANCHERIL
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-216-2865
>
> ALLISON BRENNAN
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-217-5861
>
> AMANDA ILINES
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-217-0034
>
> ANGIE KUNNATH
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-216-3067
>
> BETH SPARROW
>
> $75.00
>
> Cancel
>
> 934376013
>
> 647-588-6518
>
> GEETANJALI PANDEY
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-216-6422
>
> GOPALA PULIJALA
>
> $75.00
>
> Cancel
>
> 934376013
>
> 514-557-7543
>
> LORENA YBARRA
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-217-5940
>
> MATT VIJAYAN
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-217-2931
>
> MEERA LADANI
>
> $75.00
>
> Cancel
>
> 934376013
>
> 289-952-1842
>
> NAVDEEP GILL
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-215-6950
>
> POULAMI SHAH
>
> $75.00
>
> N/A
>
> N/A
>
> 934376013
>
> 438-226-8757
>
> ROGER CHALUT
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-217-5358
>
> SAM NAFFA
>
> $75.00
>
> N/A
>
> N/A
>
> 934376013
>
> 437-882-6039
>
> USER 10
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-881-2393
>
> USER 7
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-882-0579
>
> USER 8
>
> $75.00
>
> Cancel
>
> 934376013
>
> 437-882-3922
>
> USER 9
>
> $75.00
>
> Cancel
>
> 934376013
>
> 416-817-4987
>
> VERONIQUE REE
>
> $75.00
>
> N/A
>
> N/A
>
> 934376013
>
> 438-985-8054
>
> KARIANNE MORAIS
>
> $75.00
>
> N/A
>
> N/A
>
> 785976853
>
> 438-990-7599
>
> HOME CARE ASSISTANCE
>
> $0.00
>
> $0.00
>
> N/A
>
> N/A
>
> 785976853
>
> 514-594-3642
>
> JOEY TAYLOR
>
> $75.00
>
> $0.00
>
> N/A
>
> N/A
>
> 785976853
>
> 514-591-9387
>
> TIM THOMAS
>
> $75.00
>
> $0.00
>
> N/A
>
> N/A
>
> 785976853
>
> 514-664-6459
>
> CAROLYN D'AOUST
>
> $77.50
>
> $463.00
>
> N/A
>
> N/A
>
> 785976853
>
> 514-726-7647
>
> TIMOTHY THOMAS
>
> $60.00
>
> $0.00
>
> Cancel
>
> 875718157
>
> 604-318-1930
>
> JAY BRADLEY
>
> Cancel
>
> 875718157
>
> 437-882-8483
>
> TAYLOR CLELAND
>
> N/A
>
> N/A
>
> 875718157
>
> 604-762-1802
>
> OROFRESH ENTERPRISES INC
>
> Cancel
>
> 875718157
>
> 604 369-4668
>
> CATHY GERTH
>
> N/A
>
> N/A
>
> 875718157
>
> 778 288-3528
>
> DORIS LOU
>
> N/A
>
> N/A
>
> 875718157
>
> 604 762-0940
>
> OROFRESH ENTERPRISES INC
>
> Cancel
>
> 875718157
>
> 778 987-7644
>
> OROFRESH ENTERPRISES INC
>
> N/A
>
> N/A
>
> 875718157
>
> 236 558-2376
>
> VANJA BEZDROB
>
> N/A
>
> N/A
>
> 875718157
>
> 437 213-4345
>
> EVE DESMARAIS
>
> Cancel
>
> 875718157
>
> 604 652-1558
>
> ROBIN BEHL
>
> N/A
>
> N/A
>
> 875718157
>
> 236 888-4879
>
> SHARON SPEIRS
>
> N/A
>
> N/A
>
> 875718157
>
> 236 888-3038
>
> CLAUDIA VASQUEZ
>
> N/A
>
> N/A
>
> 872545868
>
> 416 419-4295
>
> GEOFF MCCALLUM
>
> $367.52
>
> Cancel
>
> 872545868
>
> 647 406-9271
>
> Desiree Aranjo
>
> N/A
>
> N/A
>
> 872545868
>
> 647 406-9253
>
> HOME CARE
>
> $98.26
>
> Cancel
>
> 872545868
>
> 437 881-6665
>
> YURI SHEVCHOUK
>
> $98.26
>
> Cancel
>
> 872545868
>
> 647 406-8719
>
> HOME CARE
>
> $98.26
>
> Cancel
>
> 872545868
>
> 647 406-6194
>
> HOME CARE
>
> $98.26
>
> Cancel
>
> 872545868
>
> 437 216-8974
>
> Kathryn Nester
>
> N/A
>
> N/A
>
> 872545868
>
> 647 406-8591
>
> HOME CARE
>
> $98.26
>
> Cancel
>
> 872545868
>
> 647 406-7040
>
> HOME CARE
>
> $98.26
>
> Cancel
>
> 872545868
>
> 431 887-1785
>
> Brian Boxall
>
> N/A
>
> N/A
>
> 872545868
>
> 647 406-7702
>
> HOME CARE
>
> N/A
>
> N/A
>
>
>
> On Tue, Jan 2, 2024 at 3:42 PM Rogers Business Support <
> rogers.businesssupport@rci.rogers.com> wrote:
>
> Hello John and Sheba,
>
>
> Thank you for contacting Rogers Enterprise Customer Service Wireless. We
> apologize for the delay in answering your email as we are currently
> experiencing a higher-than-normal volume of emails. We are working
> diligently to answer your requests in a timely manner and appreciate your
> patience.
> My name is Andre and I’ll be happy to assist you. Please see below.
>
>
>
> *Number*
>
> *Cancellation*
>
> *Name*
>
> 416-419-4295
>
> $367.52
>
> GEOFF MCCALLUM
>
> 647-406-9253
>
> $98.26
>
> HOME CARE
>
> 437-881-6665
>
> $98.26
>
> YURI SHEVCHOUK
>
> 647-406-8719
>
> $98.26
>
> HOME CARE
>
> 647-406-6194
>
> $98.26
>
> HOME CARE
>
> 647-406-8591
>
> $98.26
>
> HOME CARE
>
> 647-406-7040
>
> $98.26
>
> HOME CARE
>
> Total
>
> $957.08
>
>
>
>
> Would you like to cancel the above lines?
> If there are any other questions or inquires, please do not hesitate to
> reach out to us.
>
>
> *If you are sending a response after 7 days, please do not reply using
> this email chain. We ask that you create a new email so that this request
> can be assigned.*
>
>
> Thank you for choosing Rogers, we do appreciate your business. Have a
> wonderful day!
>
> Kind Regards,
>
> *Andre S*
> *Business Customer Service Consultant*
> 8200 Dixie Road, Brampton, ON, L6T 0C1
> *e* rogers.businesssupport@rci.rogers.com
> *t* 1.877.274.3375
>
>
>
>
>
>
> --------------- Original Message ---------------
> *From:* John Andrew Hawkins [jhawkins@thekey.com]
> *Sent:* 02/01/2024 12:44 PM
> *To:* rogers.businesssupport@rci.rogers.com
> *Cc:* tt@thekey.com; it@thekey.com
> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>
> Account 872545868
> 416 419-4295 (GEOFF MCCALLUM) Cancel
> 647 406-9253 (HOME CARE) Cancel
> 437 881-6665 (YURI SHEVCHOUK) Cancel
> 647 406-8719 (HOME CARE) Cancel
> 647 406-6194 (HOME CARE) Cancel
> 647 406-8591 (HOME CARE) Cancel
> 647 406-7040 (HOME CARE) Cancel
>
>
>
> On Tue, Jan 2, 2024 at 12:15?PM Rogers Business Support <
> rogers.businesssupport@rci.rogers.com> wrote:
>
> Hello John,
>
> Thank you for your email.
>
> I would appreciate if you could send the list of the lines that need to be
> deactivated.
>
> Thank you for your continued business with Rogers
>
> *Sheba Zaidi*
> *Business Customer Service *
>
> Rogers Business
>
> *TEL: *1-877-274-3375
> *rogers.businesssupport@rci.rogers.com
> <rogers.businesssupport@rci.rogers.com> *
>
>
>
> *Using Business Self Serve is NOW better! *
>
>    - Payments made easy - add a credit card and save it for one time
>    payments or for pre authorized payments
>
>
>
>    - New reports for improved bill & device management, including
>    hardware upgrade information
>
> Log into your Business Self-Serve account and check out these new features
> today!
>
> You may receive a Customer Survey requesting feedback on your experience
> with us. We appreciate your feedback and pride ourselves on your
> willingness to recommend Rogers. Thank you in advance!
>
>
>
>
>
> ------------------------------
>
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> ------------------------------
>
>
>
>
>
> ------------------------------
> Canada's Largest and Most Reliable 5G Network
>
> This communication is confidential. We only send and receive email on the
> basis of the terms set out at https://www.rogers.com/emailnotice
> <https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=NEW_GCT&_nfls=true&setLanguage=en&template=emailnotice>
>
>
>
> Le réseau 5G le plus étendu et le plus fiable au pays
>
> Ce message est confidentiel. Notre transmission et réception de courriels
> se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel
>
> ------------------------------
>