Rogers Cell Account Consolidation (Case #243942874)

Hey John,

There are 4 different account number you have listed in the table you sent. Of the four your name isn�t listed on the account number 785976853. Please check the attached sheets and let us know if that will suffice. Please also CC one of the account holders for account number 785976853 into this email chain. We can provide the information for that account when we have the authorized contact available.

If there are any other questions or inquires, please do not hesitate to reach out to us.

If you are sending a response after 7 days, please do not reply using this email chain. We ask that you create a new email so that this request can be assigned.

Thank you for choosing Rogers, we do appreciate your business. Have a wonderful day!
�
Kind Regards,
�
Andre S
Business Customer Service Consultant
8200 Dixie Road, Brampton, ON, L6T 0C1
e�rogers.businesssupport@rci.rogers.com
t�1.877.274.3375
�
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]

--------------- Original Message ---------------
From: John Andrew Hawkins [jhawkins@thekey.com]
Sent: 03/01/2024 2:27 PM
To: sheba.zaidi@rci.rogers.com
Cc: tt@thekey.com; rogers.smbsupport@rci.rogers.com; it@thekey.com
Subject: Re: Rogers Cell Account Consolidation (Case #243942874)

Before any lines are disconnected we need to verify and ETFs.
�

On Wed, Jan 3, 2024 at 2:22?PM Sheba Zaidi <Sheba.Zaidi@rci.rogers.com> wrote:

Hello SMB Team,

�

Kindly assist and deactivate the lines shaded in Yellow, as they belong to small business account.

�

Thank you,

�

Sheba Zaidi (pronouns: she/her)

Business Customer Service

Rogers Business

�

TEL: 1-877-274-3375

Email- rogers.businesssupport@rci.rogers.com

�

[Inline image name : image001.png]

�

�

�

From: John Andrew Hawkins <jhawkins@thekey.com>
Sent: January 3, 2024 2:11 PM
To: Rogers Business Support <Rogers.BusinessSupport@rci.rogers.com>
Cc: tt@thekey.com; it@thekey.com; Sheba Zaidi <Sheba.Zaidi@rci.rogers.com>
Subject: Re: Rogers Cell Account Consolidation (Case #243942874)

�

Greetings Andre,

We are ultimately looking to consolidate�our four accounts into 934376013. Below are the following lines. We have the lines that we want to cancel listed and all of the ones that aren't will need to be consolidated. Can you plug in the�Monthly Service Fee, Equipment Charges, and ETFs for all of the lines that we need to cancel? And are we able to consolidate the lines without having to pay ETFs as we aren't cancelling the lines?

�

	Account
	
	Number
	
	Name
	
	Monthly Service Fee
	
	Equipment Charges
	
	ETF
	
	Action Needed
	
	934376013
	
	437-215-3981
	
	ABRAHAM AANCHERIL
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-216-2865
	
	ALLISON BRENNAN
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-217-5861
	
	AMANDA ILINES
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-217-0034
	
	ANGIE KUNNATH
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-216-3067
	
	BETH SPARROW
	
	$75.00
	��
	Cancel
	
	934376013
	
	647-588-6518
	
	GEETANJALI PANDEY
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-216-6422
	
	GOPALA PULIJALA
	
	$75.00
	��
	Cancel
	
	934376013
	
	514-557-7543
	
	LORENA YBARRA
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-217-5940
	
	MATT VIJAYAN
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-217-2931
	
	MEERA LADANI
	
	$75.00
	��
	Cancel
	
	934376013
	
	289-952-1842
	
	NAVDEEP GILL
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-215-6950
	
	POULAMI SHAH
	
	$75.00
	�
	N/A
	
	N/A
	
	934376013
	
	438-226-8757
	
	ROGER CHALUT
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-217-5358
	
	SAM NAFFA
	
	$75.00
	�
	N/A
	
	N/A
	
	934376013
	
	437-882-6039
	
	USER 10
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-881-2393
	
	USER 7
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-882-0579
	
	USER 8
	
	$75.00
	��
	Cancel
	
	934376013
	
	437-882-3922
	
	USER 9
	
	$75.00
	��
	Cancel
	
	934376013
	
	416-817-4987
	
	VERONIQUE REE
	
	$75.00
	�
	N/A
	
	N/A
	
	934376013
	
	438-985-8054
	
	KARIANNE MORAIS
	
	$75.00
	�
	N/A
	
	N/A
	
	785976853
	
	438-990-7599
	
	HOME CARE ASSISTANCE
	
	$0.00
	
	$0.00
	
	N/A
	
	N/A
	
	785976853
	
	514-594-3642
	
	JOEY TAYLOR
	
	$75.00
	
	$0.00
	
	N/A
	
	N/A
	
	785976853
	
	514-591-9387
	
	TIM THOMAS
	
	$75.00
	
	$0.00
	
	N/A
	
	N/A
	
	785976853
	
	514-664-6459
	
	CAROLYN D'AOUST
	
	$77.50
	
	$463.00
	
	N/A
	
	N/A
	
	785976853
	
	514-726-7647
	
	TIMOTHY THOMAS
	
	$60.00
	
	$0.00
	�
	Cancel
	
	875718157
	
	604-318-1930
	
	JAY BRADLEY
	���
	Cancel
	
	875718157
	
	437-882-8483
	
	TAYLOR CLELAND
	��
	N/A
	
	N/A
	
	875718157
	
	604-762-1802
	
	OROFRESH ENTERPRISES INC
	���
	Cancel
	
	875718157
	
	604 369-4668
	
	CATHY GERTH
	��
	N/A
	
	N/A
	
	875718157
	
	778 288-3528
	
	DORIS LOU
	��
	N/A
	
	N/A
	
	875718157
	
	604 762-0940
	
	OROFRESH ENTERPRISES INC
	���
	Cancel
	
	875718157
	
	778 987-7644
	
	OROFRESH ENTERPRISES INC
	��
	N/A
	
	N/A
	
	875718157
	
	236 558-2376
	
	VANJA BEZDROB
	��
	N/A
	
	N/A
	
	875718157
	
	437 213-4345
	
	EVE DESMARAIS
	���
	Cancel
	
	875718157
	
	604 652-1558
	
	ROBIN BEHL
	��
	N/A
	
	N/A
	
	875718157
	
	236 888-4879
	
	SHARON SPEIRS
	��
	N/A
	
	N/A
	
	875718157
	
	236 888-3038
	
	CLAUDIA VASQUEZ
	��
	N/A
	
	N/A
	
	872545868
	
	416 419-4295
	
	GEOFF MCCALLUM
	��
	$367.52
	
	Cancel
	
	872545868
	
	647 406-9271
	
	Desiree Aranjo
	��
	N/A
	
	N/A
	
	872545868
	
	647 406-9253
	
	HOME CARE
	��
	$98.26
	
	Cancel
	
	872545868
	
	437 881-6665
	
	YURI SHEVCHOUK
	��
	$98.26
	
	Cancel
	
	872545868
	
	647 406-8719
	
	HOME CARE
	��
	$98.26
	
	Cancel
	
	872545868
	
	647 406-6194
	
	HOME CARE
	��
	$98.26
	
	Cancel
	
	872545868
	
	437 216-8974
	
	Kathryn Nester
	��
	N/A
	
	N/A
	
	872545868
	
	647 406-8591
	
	HOME CARE
	��
	$98.26
	
	Cancel
	
	872545868
	
	647 406-7040
	
	HOME CARE
	��
	$98.26
	
	Cancel
	
	872545868
	
	431 887-1785
	
	Brian Boxall
	��
	N/A
	
	N/A
	
	872545868
	
	647 406-7702
	
	HOME CARE
	��
	N/A
	
	N/A
	

�

On Tue, Jan 2, 2024 at 3:42?PM Rogers Business Support <rogers.businesssupport@rci.rogers.com> wrote:

Hello John and Sheba,

Thank you for contacting Rogers Enterprise Customer Service Wireless. We apologize for the delay in answering your email as we are currently experiencing a higher-than-normal volume of emails. We are working diligently to answer your requests in a timely manner and appreciate your patience.
My name is Andre and I�ll be happy to assist you. Please see below.

�

	Number
	
	Cancellation
	
	Name
	
	416-419-4295
	
	$367.52
	
	GEOFF MCCALLUM
	
	647-406-9253
	
	$98.26
	
	HOME CARE
	
	437-881-6665
	
	$98.26
	
	YURI SHEVCHOUK
	
	647-406-8719
	
	$98.26
	
	HOME CARE
	
	647-406-6194
	
	$98.26
	
	HOME CARE
	
	647-406-8591
	
	$98.26
	
	HOME CARE
	
	647-406-7040
	
	$98.26
	
	HOME CARE
	
	Total
	
	$957.08
	
	�
	

Would you like to cancel the above lines?
If there are any other questions or inquires, please do not hesitate to reach out to us.

If you are sending a response after 7 days, please do not reply using this email chain. We ask that you create a new email so that this request can be assigned.

Thank you for choosing Rogers, we do appreciate your business. Have a wonderful day!
�
Kind Regards,
�
Andre S
Business Customer Service Consultant
8200 Dixie Road, Brampton, ON, L6T 0C1
e�rogers.businesssupport@rci.rogers.com
t�1.877.274.3375
�

--------------- Original Message ---------------
From: John Andrew Hawkins [jhawkins@thekey.com]
Sent: 02/01/2024 12:44 PM
To: rogers.businesssupport@rci.rogers.com
Cc: