--0000000000007a376d06141c7743 Content-Type: multipart/alternative; boundary="0000000000007a376c06141c7742" --0000000000007a376c06141c7742 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I understand what you see Irin. In the future we need to be following the protocol though that if we see km's we flag before paying and same with OT. Clear Care has OT rules calculated for us in Toronto but in Oakville and Waterloo these are manipulated manually and our team is not responsible for that. This is a fairly costly mistake so flagging OT is vital. We can't see this from our end as it appears in the shifts to be all regular pay. Cheryl On Wed, Mar 20, 2024 at 3:40=E2=80=AFPM Irin Eva wrot= e: > Hi Cheryl, > > Pls see below what we can see in Clear Care: > > [image: image.png] > > Thanks, > Irin > > On Wed, Mar 20, 2024 at 2:31=E2=80=AFPM Cheryl Cartwright > wrote: > >> Booking audits are done by us and we can't just move caregivers to OT. >> This caregiver has an entire week that was paid in OT for no reason. >> >> We don't just pay km's and OT without flagging it first and verifying it= . >> We are very strict about OT and all our clients pay it. Something isn't >> right her but she was not put in as OT, I can even see that in clear car= e. >> She is marked as just regular pay in each shift with the exception of Ja= n >> 1. >> >> >> >> On Wed, Mar 20, 2024 at 3:26=E2=80=AFPM Irin Eva w= rote: >> >>> Hi Timothy, >>> >>> We paid employee's what shows in the Clear Care reports. We don't not >>> verify individuals one by one. >>> >>> We balance CC totals and Ceridian totals and code it based on what CC >>> shows. >>> >>> I think this verifies who did the booking audit . >>> >>> Thanks, >>> Irin >>> >>> On Wed, Mar 20, 2024 at 2:22=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Irin do you believe this is an error as well? >>>> >>>> If so, how are we sure there aren't others? >>>> >>>> On Wed, Mar 20, 2024 at 2:11=E2=80=AFPM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> Tim, how do you want me to explain this on that sheet? Obviously this >>>>> was a mistake. >>>>> >>>>> On Wed, Mar 20, 2024 at 3:09=E2=80=AFPM Irin Eva wrote: >>>>> >>>>>> Hi Cheryl, >>>>>> >>>>>> Yes, The 36.5 hours was paid 1.5 times. >>>>>> >>>>>> This is what the reports show after we download and we pay this way. >>>>>> >>>>>> [image: image.png] >>>>>> >>>>>> Thanks, >>>>>> Irin >>>>>> >>>>>> On Wed, Mar 20, 2024 at 1:55=E2=80=AFPM Cheryl Cartwright >>>>> ccartwright@thekey.com> wrote: >>>>>> >>>>>>> That makes no sense though. The 1st should have been paid at time >>>>>>> and a half for the holiday and in clear care that is correct. The r= est of >>>>>>> the week is normal at regular pay and she in no way was in OT. >>>>>>> >>>>>>> Was she actually paid 36.5 hours at 1.5x? We can=E2=80=99t fix this= with her >>>>>>> now but we need to explain this to corporate seeing as she was not = in OT. >>>>>>> >>>>>>> Cheryl >>>>>>> >>>>>>> On