Re: "AS2" COMP LOSS - TOM ORDER CREATION REQUEST: PON# IRIS102210310084 / BPSO 54933 [ ref:_00DU0HByX._5004U12ACs4:ref ]

--00000000000051909805f201f245 Content-Type: multipart/alternative; boundary="00000000000051909605f201f244" --00000000000051909605f201f244 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Can you provide me with pictures of your existing network equipment so I know what we have to work with? On Wed, Jan 11, 2023 at 11:22 AM Carolina Orosa wrote: > Yes, that's correct. Thank you. > > On Wed, Jan 11, 2023 at 11:17 AM John Andrew Hawkins > wrote: > >> Is this West Vancouver office located at 1861 Marine Dr West Vancouver >> British Columbia V7V1J7? >> >> On Wed, Jan 11, 2023 at 11:16 AM Carolina Orosa >> wrote: >> >>> This is for the Vancouver office in Canada. >>> >>> On Wed, Jan 11, 2023 at 11:15 AM John Andrew Hawkins >> jhawkins@thekey.com> wrote: >>> >>>> Greetings Carolina, >>>> Can I confirm which location this is for? >>>> >>>> On Wed, Jan 11, 2023 at 11:11 AM Isabelle La wrote: >>>> >>>>> Hi Carolina, >>>>> >>>>> I'm currently not yet confirmed for my contract renewal yet so I've >>>>> CC-ed our other team members to assist. I believe John/Aaron may be a= ble to >>>>> help you with the switch to be ordered but I'm unsure who will be abl= e to >>>>> coordinate the return of the existing switch once that's done but I'v= e >>>>> CC-ed the IT leadership team (Gabe/Terrence) to assign. >>>>> >>>>> On Wed, Jan 11, 2023 at 10:58 AM Carolina Orosa >>>>> wrote: >>>>> >>>>>> Hi Isabelle, >>>>>> >>>>>> Shaw came today to pick up the phones but they were also going to >>>>>> pick up their switch which powers all our phones. We were able to re= quest >>>>>> that they leave the switch for now until we get a replacement. In li= ght of >>>>>> this, are you able to send us a switch to replace Shaw's? We would n= eed a >>>>>> 12 port POE. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Carolina >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Dec 14, 2022 at 12:44 PM Isabelle La wrote: >>>>>> >>>>>>> Great, thanks Tim. >>>>>>> >>>>>>> Gorata - please confirm having someone there on 1/11 between 10am - >>>>>>> 12pm PST and our local team member will assure they have access in = the >>>>>>> building. >>>>>>> >>>>>>> On Wed, Dec 14, 2022 at 9:26 AM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> adding @Sharon Speirs who can ensure someone >>>>>>>> is onsite for that time and day. >>>>>>>> >>>>>>>> Thank you >>>>>>>> >>>>>>>> On Wed, Dec 14, 2022 at 2:14 AM Isabelle La wrote= : >>>>>>>> >>>>>>>>> Adding Tim for visibility and also assistance in coordination in >>>>>>>>> case Carolina is unable to respond. >>>>>>>>> >>>>>>>>> Tim/Carolina - can someone be available on 1/11/2023 between 10am >>>>>>>>> - 12pm PST so that Shaw can pick up equipment for the phone servi= ces that >>>>>>>>> were shut down when we finished porting to 8x8 on 11/14? Please l= et us know >>>>>>>>> as soon as possible, thank you. >>>>>>>>> >>>>>>>>> On Tue, Dec 13, 2022 at 9:42 AM Isabelle La >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Carolina - can you confirm this date and time