Re: "AS2" COMP LOSS - TOM ORDER CREATION REQUEST: PON# IRIS102210310084 / BPSO 54933 [ ref:_00DU0HByX._5004U12ACs4:ref ]

Yes, that's correct. Thank you.

On Wed, Jan 11, 2023 at 11:17 AM John Andrew Hawkins <jhawkins@thekey.com>
wrote:

> Is this West Vancouver office located at 1861 Marine Dr West Vancouver
> British Columbia V7V1J7?
>
> On Wed, Jan 11, 2023 at 11:16 AM Carolina Orosa <corosa@thekey.com> wrote:
>
>> This is for the Vancouver office in Canada.
>>
>> On Wed, Jan 11, 2023 at 11:15 AM John Andrew Hawkins <jhawkins@thekey.com>
>> wrote:
>>
>>> Greetings Carolina,
>>> Can I confirm which location this is for?
>>>
>>> On Wed, Jan 11, 2023 at 11:11 AM Isabelle La <ila@thekey.com> wrote:
>>>
>>>> Hi Carolina,
>>>>
>>>> I'm currently not yet confirmed for my contract renewal yet so I've
>>>> CC-ed our other team members to assist. I believe John/Aaron may be able to
>>>> help you with the switch to be ordered but I'm unsure who will be able to
>>>> coordinate the return of the existing switch once that's done but I've
>>>> CC-ed the IT leadership team (Gabe/Terrence) to assign.
>>>>
>>>> On Wed, Jan 11, 2023 at 10:58 AM Carolina Orosa <corosa@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Isabelle,
>>>>>
>>>>> Shaw came today to pick up the phones but they were also going to pick
>>>>> up their switch which powers all our phones. We were able to request that
>>>>> they leave the switch for now until we get a replacement. In light of this,
>>>>> are you able to send us a switch to replace Shaw's? We would need a 12 port
>>>>> POE.
>>>>>
>>>>> Thank you,
>>>>>
>>>>> Carolina
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Dec 14, 2022 at 12:44 PM Isabelle La <ila@thekey.com> wrote:
>>>>>
>>>>>> Great, thanks Tim.
>>>>>>
>>>>>> Gorata - please confirm having someone there on 1/11 between 10am -
>>>>>> 12pm PST and our local team member will assure they have access in the
>>>>>> building.
>>>>>>
>>>>>> On Wed, Dec 14, 2022 at 9:26 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> adding @Sharon Speirs <sspeirs@thekey.com> who can ensure someone
>>>>>>> is onsite for that time and day.
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> On Wed, Dec 14, 2022 at 2:14 AM Isabelle La <ila@thekey.com> wrote:
>>>>>>>
>>>>>>>> Adding Tim for visibility and also assistance in coordination in
>>>>>>>> case Carolina is unable to respond.
>>>>>>>>
>>>>>>>> Tim/Carolina - can someone be available on 1/11/2023 between 10am -
>>>>>>>> 12pm PST so that Shaw can pick up equipment for the phone services that
>>>>>>>> were shut down when we finished porting to 8x8 on 11/14? Please let us know
>>>>>>>> as soon as possible, thank you.
>>>>>>>>
>>>>>>>> On Tue, Dec 13, 2022 at 9:42 AM Isabelle La <ila@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Carolina - can you confirm this date and time will work for
>>>>>>>>> equipment pick-up?
>>>>>>>>>
>>>>>>>>> On Tue, Dec 13, 2022 at 9:24 AM Gorata Kagiso <
>>>>>>>>> gorata.kagiso@sjrb.ca> wrote:
>>>>>>>>>
>>>>>>>>>> We have booked Equipment pickup 11- January -2023 between
>>>>>>>>>> 10:00 - 12:00 pm . Kindly let me know if this time works for you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you,
>>>>>>>>>>
>>>>>>>>>> Gorata Kagiso, Large Business Support (West) – Cancellations
>>>>>>>>>> Support
>>>>>>>>>> Shaw Business
>>>>>>>>>> T: 1877-742-9249
>>>>>>>>>> E: gorata.kagiso@sjrb.ca
>>>>>>>>>> <http://www.shaw.ca/business>
>>>>>>>>>> <https://www.facebook.com/shaw> <https://twitter.com/Shawhelp>
>>>>>>>>>> <https://www.youtube.com/user/ShawCommunication>
>>>>>>>>>> *This message is confidential and may contain privileged
>>>>>>>>>> information. We ask that you not use or disclose this message other than
>>>>>>>>>> with our consent. If you are not an intended recipient, please immediately
>>>>>>>>>> notify us and delete this message. Thank-you.*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --------------- Original Message ---------------
>>>>>>>>>> *From:* Gorata Kagiso [gorata.kagiso@sjrb.ca]
>>>>>>>>>> *Sent:* 18/11/2022 4:19 PM
>>>>>>>>>> *To:* ila@thekey.com
>>>>>>>>>> *Cc:* itsupport@thekey.com; corosa@thekey.com
>>>>>>>>>> *Subject:* Re: "AS2" COMP LOSS - TOM ORDER CREATION REQUEST:
>>>>>>>>>> PON# IRIS102210310084 / BPSO 54933 [ ref:_00DU0HByX._5004U12ACs4:ref ]
>>>>>>>>>>
>>>>>>>>>> The disconnection is only for the Phone services that are
>>>>>>>>>> requested to be ported out. The internet services are not included as part
>>>>>>>>>> of the disconection.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you,
>>>>>>>>>>
>>>>>>>>>> Gorata Kagiso, Large Business Support (West) – Cancellations
>>>>>>>>>> Support
>>>>>>>>>> Shaw Business
>>>>>>>>>> T: 1877-742-9249
>>>>>>>>>> E: gorata.kagiso@sjrb.ca
>>>>>>>>>> <http://www.shaw.ca/business>
>>>>>>>>>> <https://www.facebook.com/shaw> <https://twitter.com/Shawhelp>
>>>>>>>>>> <https://www.youtube.com/user/ShawCommunication>
>>>>>>>>>> *This message is confidential and may contain privileged
>>>>>>>>>> information. We ask that you not use or disclose this message other than
>>>>>>>>>> with our consent. If you are not an intended recipient, please immediately
>>>>>>>>>> notify us and delete this message. Thank-you.*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --------------- Original Message ---------------
>>>>>>>>>> *From:* Isabelle La [ila@thekey.com]
>>>>>>>>>> *Sent:* 18/11/2022 4:08 PM
>>>>>>>>>> *To:* corosa@thekey.com; gorata.kagiso@sjrb.ca
>>>>>>>>>> *Cc:* itsupport@thekey.com; cancellations@shawbusiness.ca
>>>>>>>>>> *Subject:* Re: "AS2" COMP LOSS - TOM ORDER CREATION REQUEST:
>>>>>>>>>> PON# IRIS102210310084 / BPSO 54933 [ ref:_00DU0HByX._5004U12ACs4:ref ]
>>>>>>>>>>
>>>>>>>>>> Hello Shaw,
>>>>>>>>>>
>>>>>>>>>> Can you please confirm that this cancellation of services is for
>>>>>>>>>> the entire PHONE services only but NOT the Internet service we have with
>>>>>>>>>> you, correct?
>>>>>>>>>>
>>>>>>>>>> On Fri, Nov 18, 2022 at 2:56 PM Carolina Orosa <corosa@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> FYI. This just impacts the phones right, not our internet?
>>>>>>>>>>>
>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>
>>>>>>>>>>> Begin forwarded message:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Shaw Business Cancellations <
>>>>>>>>>>> cancellations@shawbusiness.ca>
>>>>>>>>>>> *Date:* November 18, 2022 at 2:53:18 PM PST
>>>>>>>>>>> *To:* corosa@homecareassistance.com
>>>>>>>>>>> *Subject:* *RE: "AS2" COMP LOSS - TOM ORDER CREATION REQUEST:
>>>>>>>>>>> PON# IRIS102210310084  / BPSO 54933    [ ref:_00DU0HByX._5004U12ACs4:ref ]*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ? Hello,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you for contacting Shaw Large Business Support
>>>>>>>>>>>
>>>>>>>>>>> As per your request, we will terminate your service for under
>>>>>>>>>>> BPSO 54933  effective December 03, 2022, as per the required 30 days’
>>>>>>>>>>> written termination notice.
>>>>>>>>>>> **
>>>>>>>>>>> As your current contract has  expired there will be no early
>>>>>>>>>>> termination fee
>>>>>>>>>>>
>>>>>>>>>>> Your request  has been processed, Service Number SO-0332224
>>>>>>>>>>>
>>>>>>>>>>> Please let us know if you have any further questions or concerns.
>>>>>>>>>>>
>>>>>>>>>>> Termination fees may be subject to change and will be reassessed
>>>>>>>>>>> at the time of disconnection.
>>>>>>>>>>>
>>>>>>>>>>> Case#:02210958
>>>>>>>>>>>
>>>>>>>>>>> Thank you,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Gorata Kagiso, Large Business Support (West) – Cancellations
>>>>>>>>>>> Support
>>>>>>>>>>> Shaw Business
>>>>>>>>>>> T: 1877-742-9249
>>>>>>>>>>> E: gorata.kagiso@sjrb.ca
>>>>>>>>>>> <http://www.shaw.ca/business>
>>>>>>>>>>> <https://www.facebook.com/shaw> <https://twitter.com/Shawhelp>
>>>>>>>>>>> <https://www.youtube.com/user/ShawCommunication>
>>>>>>>>>>> *This message is confidential and may contain privileged
>>>>>>>>>>> information. We ask that you not use or disclose this message other than
>>>>>>>>>>> with our consent. If you are not an intended recipient, please immediately
>>>>>>>>>>> notify us and delete this message. Thank-you.*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --------------- Original Message ---------------
>>>>>>>>>>> *From:* CLEC Operations - Competitive Loss [
>>>>>>>>>>> clecoperations-competitiveloss@sjrb.ca]
>>>>>>>>>>> *Sent:* 17/11/2022 2:49 PM
>>>>>>>>>>> *To:* cancellations@shawbusiness.ca
>>>>>>>>>>> *Cc:* clecoperations-competitiveloss@sjrb.ca
>>>>>>>>>>> *Subject:* "AS2" COMP LOSS - TOM ORDER CREATION REQUEST: PON#
>>>>>>>>>>> IRIS102210310084 / BPSO 54933
>>>>>>>>>>>
>>>>>>>>>>> [image: image001.gif]
>>>>>>>>>>>
>>>>>>>>>>> ** SB COMP LOSS ORDER **
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hello,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Can you please create a TOM work order for the following "AS2"
>>>>>>>>>>> Comp Loss request? Please see below for details.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> o          *PORT TNS PORTED OUT TO:* New Provider
>>>>>>>>>>>
>>>>>>>>>>> o          *PORT TNS VERIFIED AS OFFICIALLY PORTED OUT:* Yes
>>>>>>>>>>>
>>>>>>>>>>> o          *REQUIRED TO BE TOM TASKED (BUT NOT LIMITED TO):*
>>>>>>>>>>> CLEC Operations - Competitive Loss and Hosted Lines Implementations
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *BPSO*: 54933
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *SMARTVOICE ORDER:* YES
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *MERAKI DASHBOARD - CHECK STATUS*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *GROUP ID: *54933-01
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *CUSTOMER NAME:* Greater Vancouver Home Care Assistance
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *PON*: IRIS102210310084
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *DATE TNS PORTED OUT*: 14 November 2022
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *CURRENT PILOT/CLID TN:* 7782793634
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *IS THE PILOT/CLID TN REQUESTING TO PORT OUT OR DISCONNECT:* YES
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *NEW PILOT/CLID TN:* N/A
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *TNS TO PORT OUT*: 7782793634
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *TNS TO DISCONNECT: *
>>>>>>>>>>>
>>>>>>>>>>> 6048303907
>>>>>>>>>>>
>>>>>>>>>>> 6049120253
>>>>>>>>>>>
>>>>>>>>>>> 6049120332 to 0339
>>>>>>>>>>>
>>>>>>>>>>> 6049120380
>>>>>>>>>>>
>>>>>>>>>>> 6049268403
>>>>>>>>>>>
>>>>>>>>>>> 7782791138
>>>>>>>>>>>
>>>>>>>>>>> 7782793639 - Reserved TN
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *TNS TO RETAIN: *N/A
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *PARTIAL OR FULL REMOVAL OF TNS:* FULL
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *****************************************************************************************************
>>>>>>>>>>>
>>>>>>>>>>> *ASSOCIATED TOLL FREE TNS:*
>>>>>>>>>>>
>>>>>>>>>>> *NOTE: *****FOR SHAW BUSINESS CANCELLATIONS TEAM ONLY****
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please engage customer for direction on the associated Toll Free
>>>>>>>>>>> TNs listed below and process accordingly
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *TOLL FREE TN:* N/A
>>>>>>>>>>>
>>>>>>>>>>> *TARGET TN:* N/A
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *******************************************************************************************************
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>    [image: image002.png]
>>>>>>>>>>>
>>>>>>>>>>>                             [image: image003.png]
>>>>>>>>>>>
>>>>>>>>>>> *Business Onboarding Team Survey
>>>>>>>>>>> <https://thepipe.sjrb.ca/external-link.jspa?url=https%3A%2F%2Fforms.office.com%2FPages%2FResponsePage.aspx%3Fid%3DLhkwi4gT1k6CCONd1yrSrZW13FsdoyRKlpKb8Re-ZQhURDJRWk4wM0hJSTBDV08yT0RUUTVMMlU1Ui4u>
>>>>>>>>>>> *
>>>>>>>>>>>
>>>>>>>>>>>             *Tell us how we did today!*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Larry Rivera*
>>>>>>>>>>>
>>>>>>>>>>> CLEC Operations - Business Onboarding
>>>>>>>>>>>
>>>>>>>>>>> Shaw Communications Inc.
>>>>>>>>>>>
>>>>>>>>>>> *Group Email:* clecoperations-businessonboarding@sjrb.ca
>>>>>>>>>>>
>>>>>>>>>>> *Personal Email:* larry.rivera@sjrb.ca
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> [image: image004.png] <http://www.shaw.ca/>
>>>>>>>>>>>
>>>>>>>>>>> [image: image005.png] <http://www.facebook.com/shaw>   [image:
>>>>>>>>>>> image006.png] <http://www.twitter.com/shawinfo>   [image:
>>>>>>>>>>> image007.png] <http://www.instagram.com/shaw>   [image:
>>>>>>>>>>> image008.png]
>>>>>>>>>>> <https://www.linkedin.com/company/shaw-communications/>   [image:
>>>>>>>>>>> image009.png] <https://www.youtube.com/user/ShawCommunication>
>>>>>>>>>>>
>>>>>>>>>>> *This message is confidential and may contain privileged
>>>>>>>>>>> information. We ask that you not use or disclose this message other than
>>>>>>>>>>> with our consent.*
>>>>>>>>>>>
>>>>>>>>>>> *If you are not an intended recipient, please immediately notify
>>>>>>>>>>> us and delete this message. Thank-you.*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ref:_00DU0HByX._5004U12ACs4:ref [image: image001.gif][image:
>>>>>>>>>>> image002.png][image: image003.png][image: image004.png][image:
>>>>>>>>>>> image005.png][image: image006.png][image: image007.png][image:
>>>>>>>>>>> image008.png][image: image009.png]
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Carolina Orosa
>>>>> Consultant
>>>>> Home Care Assistance
>>>>> 1861 Marine Drive,
>>>>> West Vancouver, BC V7V1J7
>>>>> ph:   (778) 279-3634
>>>>> fax:  (778) 279-3635
>>>>> website: *www.homecareassistancevancouver.ca
>>>>> <http://homecareassistancevancouver.ca/>*
>>>>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>>>>
>>>>>
>>
>> --
>>
>> Carolina Orosa
>> Consultant
>> Home Care Assistance
>> 1861 Marine Drive,
>> West Vancouver, BC V7V1J7
>> ph:   (778) 279-3634
>> fax:  (778) 279-3635
>> website: *www.homecareassistancevancouver.ca
>> <http://homecareassistancevancouver.ca/>*
>> https://www.youtube.com/watch?v=RX_4cCVybg8
>>
>>

-- 

Carolina Orosa
Consultant
Home Care Assistance
1861 Marine Drive,
West Vancouver, BC V7V1J7
ph:   (778) 279-3634
fax:  (778) 279-3635
website: *www.homecareassistancevancouver.ca
<http://homecareassistancevancouver.ca/>*
https://www.youtube.com/watch?v=RX_4cCVybg8