----==_mimepart_64af30f1b7c25_1c12b19968baf80256910a0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Shawntel,=C2=A0 Thank you for taking the time to write us an em= ail. =C2=A0We'll start working on this and follow up with you once we hav= e an update. Thanks again,=C2=A0 =E2=80=8B Jose Morales Billi= ng Help Desk Billing@thekey.com 866-226-1702 = = On Wed, 12 Jul at 5:27 PM , Shawntel Sousa wrote: = HI, = = For Calgary, Shyanne has noticed that some of the shifts for a client ha= ve not been "invoice" since May. Some say it invoice=C2=A0and others do n= ot. We just want to be sure that the client has been invoiced.=C2=A0 = = We also noticed that the rate for services has been changed by someone -= their rate is $38 since they went to 24 hour care in May but someone cha= nged their billing policy to $39.50. = = All charges since May 19th, 2023 should be at $38 per hour.=C2=A0 = = =C2=A0 = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca ----==_mimepart_64af30f1b7c25_1c12b19968baf80256910a0 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Shawntel,=C2=A0 Thank you for taking the time to write us an email. =C2=A0= We'll start working on this and follow up with you once we have an update= . Thanks again,=C2=A0 =E2=80=8B Jose Morales Billing Help Desk Billing@thekey.com 866-226-1702 On Wed, 12 Jul at 5:27 PM , Shawntel Sousa &= lt;ssousa@homecareassistance.com> wrote: HI, For Calgary, Shyanne has noticed that some of t= he shifts for a client have not been "invoice" since May. Some say it inv= oice=C2=A0and others do not. We just want to be sure that the client has = been invoiced.=C2=A0 We also noticed that the rate for services has = been changed by someone - their rate is $38 since they went to 24 hour ca= re in May but someone changed their billing policy to $39.50. All charges since May 19th, 2023 should be at $= 38 per hour.=C2=A0 =C2=A0 Than= k you, Sh= awntel Sousa, LPN Client S= uccess Manager <f