--000000000000dd4fa106205c945a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Brooke, Did Andraya ever receive the corrective action we worked on a couple months ago? *Alina Evans, SHRM-SCP* Director, HR Business Partner (East & Canada) | *TheKey* Mobile: 806.451.3798 [image: TheKey] I'm sending this email during my designated work hours; please don't feel obligated to respond outside of your own. On Fri, Aug 23, 2024 at 11:43=E2=80=AFAM HR Service Center Support wrote: > Hi Brooke, > > Thank you for documenting. Did she come into the office today? What would > you like to see happen for next steps? Please let me know if you would li= ke > to meet to discuss further? > > Thank you, > > Andrea Goble, HR Manager > > You can follow the progress of your inquiry by clicking this link: > https://thekey.freshservice.com/helpdesk/tickets/129434 > > On Thu, Aug 22 2:05 PM , HR Service Center Support HRServiceCenter@thekey.com> wrote: > Hi Brooke, > > Thank you for contacting the HR Service Center. I am happy to help you! > > Based on the information you provided, we will be partnering with the > employee relations team. > > If you have any questions regarding this matter, please reply to this > email. > > Thank you, > Your Human Resources Service Center > 1.888.874.8088 > > You can follow the progress of your inquiry by clicking this link: > https://thekey.freshservice.com/helpdesk/tickets/129434 > > *Please share your experience -*Click here to complete a 3-question surve= y > > > On Thu, Aug 22 1:57 PM , Brooke wrote: > > I wanted to document an incident that happened today regarding employee > Andraya Armstrong (CG Manager). We received several texts and calls from > Caregivers who were frustrated as to why Andraya was calling them about > the app when they have already taken care of the change. They were worrie= d > about getting paid and making sure the hours were getting registered > correctly. I had given her very detailed instructions on the Caregivers t= o > call on the list and she did not ask any questions. She actually was > slightly irritated when I asked her if she knew what she was doing. In > addition, I had given her a task of uploading and mailing certificates t= o > Caregivers for training. She told me she knew how to do it and that she w= as > capable of doing it-rudely cut me off and took the papers out of my hand. > She continued to ask me how to do things step-by-step- like she didn't kn= ow > what she was doing. THen we received a phone call from a Client that was > very upset that Andraya called her and argued with her about her schedule= . > Andray raised her voice to the Client and even challenged her that she wa= s > confused- when in fact Andraya was wrong and then called her a second tim= e > to tell her the Caregiver was then coming to the house during the wrong > time. When the CLient asked her if she had the correct schedule Andraya w= as > very defensive and the Client was very offen