--000000000000c4e68805e8a3a627 Content-Type: text/plain; charset="UTF-8" Hello all, I was finally have to get a Customer Service Record from Shaw, before I resubmit the port request are any of the following numbers needed (They look to be a sequential block and are most likely roll-over or direct numbers) If none of these are needed, I'll request to have them disconnected at the time of port. 2045949512 2045949513 2045949514 2045949515 2045949516 2045949517 2045949518 2045949519 2045949521 2045949522 2045949523 2045949524 2045949525 2045949526 2045949527 2045949528 2045949529 On Tue, Sep 6, 2022 at 12:06 PM Timothy Thomas wrote: > Some good news! Thank you all. > > On Tue, Sep 6, 2022 at 12:02 PM Dennis Fancy wrote: > >> Good news! Telexperts was in this morning and the IVR issue for Winnpeg >> appears to be resolved. >> >> Thank you Keith for providing them with the proper direction on this >> matter. >> >> Dennis Fancy, BSP >> Care Solutions Manager >> *Please note my email has changed:* >> dfancy@thekey.com >> TheKey.com >> [image: TheKey] >> >> >> On Tue, Sep 6, 2022 at 8:54 AM Timothy Thomas wrote: >> >>> Thanks Keith. Looking forward to a resolution here. Appreciate the hard >>> work. >>> >>> On Fri, Sep 2, 2022 at 12:57 PM Keith Moore wrote: >>> >>>> Thanks for the information Dennis, I've put a service request into >>>> Telexperts regarding the forward and possibly providing a CSR (Customer >>>> Service Record) for the account if they have one to assist in the porting >>>> process. >>>> Updates to follow once we hear back from them or 8x8 regarding the port >>>> request. >>>> >>>> On Fri, Sep 2, 2022 at 11:34 AM Dennis Fancy wrote: >>>> >>>>> Hi Keith, >>>>> >>>>> Dealing with Telexperts has been equally frustrating. They have been >>>>> to the office with respect to this matter and have told us there is nothing >>>>> more they can do. If you want to try again, their number is (204) >>>>> 786-4664 >>>>> . >>>>> You need to go through their general intake to book an appointment. >>>>> >>>>> Dennis >>>>> >>>>> >>>>> On Fri, Sep 2, 2022 at 10:07 AM Timothy Thomas wrote: >>>>> >>>>>> Dennis or Lindsey would know. >>>>>> >>>>>> On Fri, Sep 2, 2022 at 11:03 AM Keith Moore >>>>>> wrote: >>>>>> >>>>>>> Hello all, >>>>>>> I'd like to reach out to Tel Experts to see if we can resolve the >>>>>>> forwarding issue for the time being. >>>>>>> Does anyone have contact info for them so I can reach out? I called >>>>>>> Shaw to see if they can assist but they're saying that your phones are >>>>>>> considered a "specialty product" and aren't able to assist directly. >>>>>>> >>>>>>> On Thu, Sep 1, 2022 at 9:22 AM Timothy Thomas wrote: >>>>>>> >>>>>>>> Alright, thanks Keith, I know you're doing everything you can and I >>>>>>>> appreciate it. Please keep us posted. >>>>>>>> >>>>>>>> Tim >>>>>>>> >>>>>>>> On Wed, Aug 31, 2022 at 4:46 PM Keith Moore >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hey Timothy, >>>>>>>>> >>>>>>>>> I understand your frustration and I assure