--Apple-Mail=_4E5FFD05-75AD-4BF0-9F20-FEE5640EA49B Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 I looked at the clients invoices in QB and there are no charges for = those days. Perhaps she=E2=80=99s looking at her credit card statement = dates which never match. =EF=BF=BC Tim Thomas Sr. 514: 726 7647 tthomas@thekey.com > On Mar 14, 2024, at 9:24 AM, Joey Taylor = wrote: >=20 > Both those shifts are canceled in ClearCare.=20 > I don't have access to QB or the invoice so I have no idea what she is = talking about?=20 >=20 > On Thu, Mar 14, 2024 at 9:02=E2=80=AFAM Tim Thomas > wrote: >> FYI. >>=20 >>=20 >> >>=20 >> Tim Thomas Sr. >> 514: 726 7647 >>=20 >> tthomas@thekey.com >>=20 >>=20 >>=20 >>=20 >>=20 >>=20 >>> Begin forwarded message: >>>=20 >>> From: Sara Germanotta > >>> Subject: Invoice Teresa Germanotta >>> Date: March 14, 2024 at 8:55:31 AM EDT >>> To: adminmtl@thekey.com >>> Cc: Kim McConnell > >>>=20 >>> Hello, >>>=20 >>> My mother, Teresa Germanotta=E2=80=99s, credit card statement shows = charges for February 14th & 15th=E2=80=A6 but she did not receive = services on those days. She had cancelled ahead of time for the 15th and = Emma was not able to come on the 14th.=20 >>>=20 >>> Would you please look into these charges and reverse them? I have = already emailed Kim about this but received no response.=20 >>>=20 >>> Thanks in advance >>> Sara=20 >>>=20 >>> Sara Germanotta >>> Sweet Sara Cookie Atelier >>> @sweetsaracookies on Instagram=20 >>> Freelance writer, baker & blogger=20 >>> https://sarasbakingblog.com/ >>=20 >=20 >=20 > --=20 > Joey Taylor > Directeur G=C3=A9n=C3=A9ral/General Manager > 514-907-5065 > TheKey.ca=C2=A0=C2=A0 --Apple-Mail=_4E5FFD05-75AD-4BF0-9F20-FEE5640EA49B Content-Type: multipart/related; type="text/html"; boundary="Apple-Mail=_86769F8B-0DD3-4931-BBD2-75E78CE83E75" --Apple-Mail=_86769F8B-0DD3-4931-BBD2-75E78CE83E75 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 I looked at = the clients invoices in QB and there are no charges for those days. = Perhaps she=E2=80=99s looking at her credit card statement dates = which never match. Tim Thomas = Sr. <div dir=3D"auto" style=3D"caret-color: rgb(0, 0, = 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; = text-indent: 0px; text-transform: none; white-space: normal; = word-spacing: