--000000000000ea0fc005dfedc6b6 Content-Type: text/plain; charset="UTF-8" This sounds good. We will begin outlining a plan and timeline. On Thu, May 26, 2022 at 10:44 AM Lisa Larson wrote: > I'm engaging Sydney to support. > > On Thu, May 26, 2022 at 10:43 AM Timothy Thomas wrote: > >> Hi all, >> >> I would like to merge the operations of Winnipeg and Calgary so that they >> can support each other with ops and on call until we're able to roll out >> the SOM in Canada. >> >> They're roughly the same size with approx 45 clients / 75 cg each. This >> would entail merging clearcare accounts, phone systems and possibly >> salesforce. Thankfully they're both on 8X8 and we would use the Calgary >> answering service already in place for after hours. This could be a good >> exercise for uncovering any logistical issues with the SOM here in Canada. >> >> Please let me know how to go about this. Time is of the essence as the >> Winnipeg team (only 3) are burnt with on-call demands and I'd like to >> spread out the load. >> >> Thanks! >> Tim >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > --000000000000ea0fc005dfedc6b6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This sounds good.=C2=A0 We will begin outlining=C2=A0a pla= n and timeline. On Thu, May 26, 2022 at 10:44 AM Lisa Larson < llarson@homecareassistance.com &= gt; wrote: I'm engaging Sydney to support.=C2=A0 On Thu, May 26, 2022= at 10:43 AM Timothy Thomas < tt@thekey.com > wrote: Hi all, I would li= ke to merge the operations of Winnipeg and Calgary so that they can support= each other with ops and on call until we're able to roll out the SOM i= n Canada.=C2=A0 They're roughly the same size = with approx 45 clients / 75 cg each.=C2=A0 This would entail merging clearc= are accounts, phone systems and possibly salesforce. Thankfully they're= both on 8X8 and we would use the Calgary answering service already in plac= e for after hours. This could be a good exercise for uncovering any logisti= cal issues with the SOM here in Canada. Please let= me know how to go about this. Time is of the=C2=A0essence as the Winnipeg = team (only 3) are burnt with on-call demands and I'd like to spread=C2= =A0out the load. Thanks! Tim -- Tim = Thomas Head of Canada Division P= lease note my email has changed: tt@TheKey.com (514) 591-9387 <a href=3D"https://www.thekey.com/" title=3D"Open T