--00000000000007e13f05eb6012f9 Content-Type: text/plain; charset="UTF-8" Hi, because clients statement to Cheryl states that, this would be a one off and one we can encourage and support to do (manual survey). Our team will regroup and get back to you all of next steps. On Wed, Oct 19, 2022 at 1:30 AM Keri Thrush wrote: > Hi, Cheryl. > > I'm sorry to hear of the mistake. Unfortunately, we are unable to resend > surveys. I will ensure to take this information for areas of improvement on > communication. > > Aileen, anything to add? > > On Fri, Oct 14, 2022 at 1:59 PM Cheryl Cartwright > wrote: > >> Holly did ask for the survey to be resent and that we are absolutely >> amazing. She thought it was for a nurses holiness she had called. Please >> resend if possible. >> >> On Fri., Oct. 14, 2022, 5:38 p.m. Keri Thrush, >> wrote: >> >>> Hi, Cheryl! >>> >>> Passing along the detractor below to initiate the pre-planning process >>> of including stakeholders here. We will go ahead and send the first >>> touchpoint via email to Holly Withrow (indicated as POC in ClearCare). >>> >>> Have a wonderful weekend! >>> >>> Thank you, >>> >>> On Thu, Oct 13, 2022 at 5:52 PM Medallia >>> wrote: >>> >>>> Client Name: Ann Pangman - Ref#46425467 >>>> >>>> CC ID: 601437 >>>> >>>> Primary Contact: Holly Withrow >>>> >>>> PC Contact Info: mhwithrow@gmail.com / +6048022728 >>>> >>>> Survey Delivery: Email >>>> >>>> >>>> Division: Canada Business Unit: Toronto Tenure: More Than 52 Weeks >>>> Actual Customer Segment: Elephant Stated Customer Segment: Survey: >>>> Relationship 2 Main Score: 0 Comments: Wait time too long. Never spoke with >>>> a nurse. Please click here to see the full survey response and learn more >>>> about the client: >>>> https://hca.medallia.com/hca/respInvForm.do?surveyid=150387 >>>> >>> -- Aileen Ruffin Head of Service Quality Direct: 408-669-5645 Email: aruffin@thekey.com --00000000000007e13f05eb6012f9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, because clients statement to Cheryl states that, this= would be a one off and one we can encourage and support to do (manual surv= ey). Our team will regroup and get back to you all of next steps.=C2=A0 On Wed, Oct 19, 2022 at 1:30 AM Keri Thrush < kthrush@thekey.com > wrote: Hi, Cheryl.=C2=A0 I'm so= rry to hear of the mistake. Unfortunately, we are unable to resend surveys.= I will ensure to take this information for areas of improvement on communi= cation.=C2=A0 Aileen, anything to add? = On Fri= , Oct 14, 2022 at 1:59 PM Cheryl Cartwright < ccartwright@thekey.com > wrote: Ho= lly did ask for the survey to be resent and that we are absolutely amazing.= She thought it was for a nurses holiness she had called. Please resend if = possible.=C2=A0 On Fri., Oct. 14, 2022, 5:38 p.m. Keri Thrush, < kthrush@thekey.com >= wrote: Hi, Cheryl! Passing along the detractor below t= o initiate the pre-planning process of including stakeholders here. We wil