--000000000000c4f17205eb5c807d Content-Type: text/plain; charset="UTF-8" Hi, Cheryl. I'm sorry to hear of the mistake. Unfortunately, we are unable to resend surveys. I will ensure to take this information for areas of improvement on communication. Aileen, anything to add? On Fri, Oct 14, 2022 at 1:59 PM Cheryl Cartwright wrote: > Holly did ask for the survey to be resent and that we are absolutely > amazing. She thought it was for a nurses holiness she had called. Please > resend if possible. > > On Fri., Oct. 14, 2022, 5:38 p.m. Keri Thrush, wrote: > >> Hi, Cheryl! >> >> Passing along the detractor below to initiate the pre-planning process of >> including stakeholders here. We will go ahead and send the first touchpoint >> via email to Holly Withrow (indicated as POC in ClearCare). >> >> Have a wonderful weekend! >> >> Thank you, >> >> On Thu, Oct 13, 2022 at 5:52 PM Medallia >> wrote: >> >>> Client Name: Ann Pangman - Ref#46425467 >>> >>> CC ID: 601437 >>> >>> Primary Contact: Holly Withrow >>> >>> PC Contact Info: mhwithrow@gmail.com / +6048022728 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada Business Unit: Toronto Tenure: More Than 52 Weeks >>> Actual Customer Segment: Elephant Stated Customer Segment: Survey: >>> Relationship 2 Main Score: 0 Comments: Wait time too long. Never spoke with >>> a nurse. Please click here to see the full survey response and learn more >>> about the client: >>> https://hca.medallia.com/hca/respInvForm.do?surveyid=150387 >>> >> --000000000000c4f17205eb5c807d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl.=C2=A0 I'm sorry to hear= of the mistake. Unfortunately, we are unable to resend surveys. I will ens= ure to take this information for areas of improvement on communication.=C2= =A0 Aileen, anything to add? On Fri, Oct 14, = 2022 at 1:59 PM Cheryl Cartwright < ccartwright@thekey.com > wrote: Holly did ask for the survey t= o be resent and that we are absolutely amazing. She thought it was for a nu= rses holiness she had called. Please resend if possible.=C2=A0 On Fri., Oct.= 14, 2022, 5:38 p.m. Keri Thrush, < kthrush@thekey.com > wrote: Hi, Cheryl! Passing along the detractor below to initiate the pre-planning pr= ocess of including stakeholders here. We will go ahead and send the first t= ouchpoint via email to Holly Withrow (indicated as POC in ClearCare). = Have a wonderful=C2=A0weekend! Thank you, On Thu, Oct 13, 2022 at 5:52 PM Medallia < noreply= @app.medallia.com > wrote: Client Name: Ann Pangman - Ref#46425467 CC ID: 60= 1437 Primary Contact: Holly Withrow PC Contact Info: mhwith= row@gmail.com / +6048022728 Survey Delivery: Email Division: Canada Business Unit: Toronto Tenure: More Than 52 Weeks Ac= tual Customer Segment: Elephant Stated Customer Segment: Survey: Relatio= nship 2 Main Score: 0 Comments: Wait time too long. Never spoke with a nurs= e. Please click here to see the full survey response and learn more about