This is a multipart message in MIME format. ------=_NextPart_000_062C_01D8701D.7889AA00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_062D_01D8701D.7889D110" ------=_NextPart_001_062D_01D8701D.7889D110 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Cathy, =20 You will need to just submit for access, however, make sure you are = clicking on your area. If I click on the link for California, I am = unable to access, yet I can click on the link for NVA.=20 =20 Hope that helps, Kim =20 Kimberly Kranwinkel Regional Director of Operations =09 Please note my email has changed: kimberly.kranwinkel@TheKey.com (301) 767-6622 =09 TheKey.com =20 =20 =20 From: Cathy Goffredo =20 Sent: Tuesday, May 24, 2022 10:12 PM To: Angie Markwell Cc: Kim Kranwinkel ; Timothy Thomas = Subject: Re: Weekly Caregiver Exceptions Report =20 Angie, =20 Is there more than what is pasted below in this email? I don't see the = colors red and yellow. When I click on "view my dashboard" it won't give = me access.=20 =20 Cathy Goffredo Regional Director PA & NJ C. 267-406-5844 =20 Note my new email address:catherine.goffredo@TheKey.com TheKey.com (formerly Daughterly Companions) =20 =09 =09 =20 =20 On Tue, May 24, 2022 at 6:28 PM Angie Markwell = > wrote: Hoping you might give me some insight to the concerns that are red or = yellow.=20 ---------- Forwarded message --------- From: Medallia Feedback > Date: Tue, May 24, 2022 at 3:00 PM Subject: Weekly Caregiver Exceptions Report To: > =20 Based on feedback, client and caregiver feedback is separated into 2 = separate reports. This caregiver exception report includes all detractor = responses organized by division. =20 Share individual responses by sending the response page URL. =20 Email ahodges@thekey.com with any issues or = questions. = View My Dashboard=20 =20 Division Business Unit Field Responsedate Link to Response Main Score Canada=20 Toronto=20 5/18/22 7:37 AM=20 Go to Response = =20 2=20 Reason for CG NPS Score=20 Lack of consistency in the office .their is always a change new # never = sure who to contact ,never get a respond back asap.when u need the hours = or place u need u don't get it.they give u diffrent hours then u wanted = and farther places u can't take .wanting an 8 hour shift a day and = getting less=20 Canada=20 Toronto=20 5/23/22 1:07 PM=20 Go to Response = =20 1=20 =09 Reason for CG NPS Score=20 No enough shifts.=20 Canada=20 Toronto=20 5/23/22 8:43 AM=20 Go to Response = =20 6=20 =09 Reason for CG NPS Score=20 Lack of benefits.=20 Canada=20 Toronto=20 5/19/22 7:10 AM=20 Go to Response = =20 6=20 =09 Canada=20 Toronto=20 5/20/22 8:24 AM=20 Go to Response = =20 6=20 =09 Reason for CG NPS Score=20 Low income.=20 Central=20 Nebraska=20 5/20/22 6:48 PM=20 Go to Response = =20 2=20 =09 Reason for CG NPS Score=20 Not properly trained for clients. Not having a regular schedule=20 Central=20 San Antonio=20 5/21/22 8:04 AM=20 Go to Response = =20 5=20 =09 Reason