--000000000000dc643c060568bc0a Content-Type: multipart/alternative; boundary="000000000000dc643b060568bc09" --000000000000dc643b060568bc09 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the clarification. On Thu, Sep 14, 2023 at 5:54=E2=80=AFPM wrote: > Hi Elizabeth, > > > > Thanks for looping me in. > > > > Hi Tim & Chuck, > > > > CDHC clients have been set up with split authorizations as decided with > the Calgary team on 6/13. This ensures that we are billing the authorized > amount to CDHC and only invoicing the client for what they are responsibl= e > for. My understanding of the previous process was that everything was > billed to the clients account so they in turn had to wait for CDHC paymen= ts > to post to identify their amount due privately. The new process ensures > they are only billed for what they owe. > > > > In the example below we billed a total of $5,647.68. CDHC is responsible > for $4,246.05 (132.07*32.15) where Mary would be responsible for $1,401.6= 3. > Screen shots below for your reference. > > > > Apologies for the confusion. We will have additional training with out > collections team to know how to explain this process in the future. > > > > Let me know if you have any additional questions. > > > > > > > > > > > > Thank you, > > *Kristy Poyner* > > Billing Manager > > Kristy.Poyner@thekey.com > > [image: TheKey] > > > > *From:* eclark@thekey.com > *Sent:* Thursday, September 14, 2023 8:26 AM > *To:* kristy.poyner@thekey.com; michelle.kenaga@thekey.com > *Cc:* 'Timothy Thomas' ; 'Chuck Terlesky' cterlesky@thekey.com>; billing@thekey.com > *Subject:* RE: IMPORTANT: Fwd: Billing Update.- Bill Picken > *Importance:* High > > > > Hi Tim > > > > Thank you for looping me in. If this is an integrated location, both > Kristy and Michelle are the best points of contact to help with this. I= =E2=80=99m > copying the Help Desk to ensure this is captured in a FreshDesk ticket fo= r > record keeping purposes as well. > > > > Kristy & Michelle > > > > Please let me know if there are opportunities to coach for the below > internal OTC team members mentioned/copied on the thread so I can address= , > once you=E2=80=99ve had the opportunity to look into it. > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > > > *TheKey* > > > > > > *From:* Timothy Thomas > *Sent:* Thursday, September 14, 2023 6:09 AM > *To:* Chuck Terlesky ; Elizabeth Clark eclark@thekey.com> > *Subject:* IMPORTANT: Fwd: Billing Update. > > > > Hi Chuck, > > > > What are we doing wrong here? Is it simple that his invoices don't show > the portion allocated to Blue Cross? Sounds like they need different > payment terms as well, how long does it typically take for Blue Cross to > pay? > > > > Please let Elizabeth know so we can get this resolved for Bill today. > > > > Thanks > > Tim > > ---------- Forwarded message --------- > From: > Date: Wed, Sep 13, 2023 at 7: