RE: IMPORTANT: Fwd: Billing Update.- Bill Picken

This is a multipart message in MIME format. ------=_NextPart_000_0417_01D9E73C.D23CE340 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0418_01D9E73C.D23CE340" ------=_NextPart_001_0418_01D9E73C.D23CE340 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Elizabeth, =20 Thanks for looping me in.=20 =20 Hi Tim & Chuck, =20 CDHC clients have been set up with split authorizations as decided with = the Calgary team on 6/13. This ensures that we are billing the = authorized amount to CDHC and only invoicing the client for what they = are responsible for. My understanding of the previous process was that = everything was billed to the clients account so they in turn had to wait = for CDHC payments to post to identify their amount due privately. The = new process ensures they are only billed for what they owe. =20 In the example below we billed a total of $5,647.68. CDHC is responsible = for $4,246.05 (132.07*32.15) where Mary would be responsible for = $1,401.63. Screen shots below for your reference.=20 =20 Apologies for the confusion. We will have additional training with out = collections team to know how to explain this process in the future. =20 Let me know if you have any additional questions. =20 =20 =20 =20 =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: eclark@thekey.com =20 Sent: Thursday, September 14, 2023 8:26 AM To: kristy.poyner@thekey.com; michelle.kenaga@thekey.com Cc: 'Timothy Thomas' ; 'Chuck Terlesky' = ; billing@thekey.com Subject: RE: IMPORTANT: Fwd: Billing Update.- Bill Picken Importance: High =20 Hi Tim =20 Thank you for looping me in. If this is an integrated location, both = Kristy and Michelle are the best points of contact to help with this. = I=E2=80=99m copying the Help Desk to ensure this is captured in a = FreshDesk ticket for record keeping purposes as well.=20 =20 Kristy & Michelle =20 Please let me know if there are opportunities to coach for the below = internal OTC team members mentioned/copied on the thread so I can = address, once you=E2=80=99ve had the opportunity to look into it.=20 =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 From: Timothy Thomas >=20 Sent: Thursday, September 14, 2023 6:09 AM To: Chuck Terlesky = >; Elizabeth Clark > Subject: IMPORTANT: Fwd: Billing Update. =20 Hi Chuck, =20 What are we doing wrong here? Is it simple that his invoices don't show = the portion allocated to Blue Cross? Sounds like they need different = payment terms as well, how long does it typically take for Blue Cross to = pay? =20 Please let Elizabeth know so we can get this resolved for Bill today. =20 Thanks Tim ---------- Forwarded message --------- From: > Date: Wed, Sep 13, 2023 at 7:27=E2=80=AFPM Subject: RE: Billing Update. To: Ali Malik > Cc: >, >, >, Chuck Terlesky >, Dan Picken > =20 Hi Ali We seem to be getting nowhere. I got a call this afternoon from Miche