--000000000000001d0a05f9b7e528 Content-Type: multipart/related; boundary="000000000000001d0a05f9b7e527" --000000000000001d0a05f9b7e527 Content-Type: multipart/alternative; boundary="000000000000001d0905f9b7e526" --000000000000001d0905f9b7e526 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Chuck, So the system charged Mary the invoices that werent paid before transition, (AR upload) : Payment amount: $2199.60 invoice numbers: 8727 & 8853 I'm attaching these invoices in the email. Both invoices amount to the charge. I went in and took this client off from Autopay, so there are 2 invoices right now (after transition) that are outstanding. I will attach these as well. How do you want to proceed? Should I refund the $2199.60 charge? [image: image.png] On Wed, Apr 19, 2023 at 5:17=E2=80=AFPM Timothy Thomas wrot= e: > Ali can you help with chucks question? > > On Wed, Apr 19, 2023 at 4:48 PM Chuck Terlesky > wrote: > >> Two issues - 1) I don't see under receivables that an invoice has been >> generated since April 4th, and 2) I need to see or know if Ali has charg= ed >> the client first to know what I am talking about. It looks like no invoi= ce >> was populated last Monday or this Monday. >> >> We will have to loop in Ali to find out what is going on - then I can >> speak with Bill. >> >> Thoughts? >> Chuck >> >> On Wed, Apr 19, 2023 at 2:03=E2=80=AFPM Timothy Thomas w= rote: >> >>> Chuck can you handle this please? Would prefer not to involve Ali at >>> this stage. >>> >>> On Wed, Apr 19, 2023 at 3:15=E2=80=AFPM Shawntel Sousa >>> wrote: >>> >>>> Hi, >>>> >>>> Can I please have someone call this client regarding billing - I have >>>> been asking for a few days but no one knows who should call. They have >>>> questions about invoices and they are getting really mad that there >>>> hasn't been answers and I can't provide the answers because I can't se= e the >>>> billing anymore. >>>> >>>> The contact is Bill Picken regarding Mary Picken in Calgary. >>>> >>>> This call needs to be made today please and thank you. >>>> >>>> Also, they would like a copy of the increase letter sent to both Dan >>>> and Bill and they indicate that they have not received it. >>>> >>>> *Thank you,* >>>> >>>> *Shawntel Sousa, LPN* >>>> >>>> Client Success Manager >>>> >>>> >>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>> 778-279-3634 >>>> >>>> *TheKey.ca * >>>> >>>> [image: TheKey] >>>> >>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> >> >> -- >> Chuck Terlesky B.A., CCPE >> General Manager/Regional Caregiver Ambassador for Canada >> >> 403-301-3777 >> >> TheKey.ca >> >> [image: TheKey] >> >> -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 *Ali Malik* Manager - Financial Operati