--00000000000010976005f9c533c9 Content-Type: multipart/alternative; boundary="00000000000010975e05f9c533c8" --00000000000010975e05f9c533c8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the information - I'll look at this and get back to you by the afternoon if credit is needed. Chuck On Wed, Apr 19, 2023 at 4:25=E2=80=AFPM Ali Malik wr= ote: > Hey Chuck, > > So the system charged Mary the invoices that werent paid before > transition, (AR upload) : Payment amount: $2199.60 invoice numbers: 8727 > > & 8853 > > I'm attaching these invoices in the email. Both invoices amount to the > charge. > > I went in and took this client off from Autopay, so there are 2 invoices > right now (after transition) that are outstanding. I will attach these as > well. > > How do you want to proceed? Should I refund the $2199.60 charge? > > > > [image: image.png] > > On Wed, Apr 19, 2023 at 5:17=E2=80=AFPM Timothy Thomas wr= ote: > >> Ali can you help with chucks question? >> >> On Wed, Apr 19, 2023 at 4:48 PM Chuck Terlesky >> wrote: >> >>> Two issues - 1) I don't see under receivables that an invoice has been >>> generated since April 4th, and 2) I need to see or know if Ali has char= ged >>> the client first to know what I am talking about. It looks like no invo= ice >>> was populated last Monday or this Monday. >>> >>> We will have to loop in Ali to find out what is going on - then I can >>> speak with Bill. >>> >>> Thoughts? >>> Chuck >>> >>> On Wed, Apr 19, 2023 at 2:03=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Chuck can you handle this please? Would prefer not to involve Ali at >>>> this stage. >>>> >>>> On Wed, Apr 19, 2023 at 3:15=E2=80=AFPM Shawntel Sousa >>>> wrote: >>>> >>>>> Hi, >>>>> >>>>> Can I please have someone call this client regarding billing - I have >>>>> been asking for a few days but no one knows who should call. They hav= e >>>>> questions about invoices and they are getting really mad that there >>>>> hasn't been answers and I can't provide the answers because I can't s= ee the >>>>> billing anymore. >>>>> >>>>> The contact is Bill Picken regarding Mary Picken in Calgary. >>>>> >>>>> This call needs to be made today please and thank you. >>>>> >>>>> Also, they would like a copy of the increase letter sent to both Dan >>>>> and Bill and they indicate that they have not received it. >>>>> >>>>> *Thank you,* >>>>> >>>>> *Shawntel Sousa, LPN* >>>>> >>>>> Client Success Manager >>>>> >>>>> >>>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>>> 778-279-3634 >>>>> >>>>> *TheKey.ca * >>>>> >>>>> [image: TheKey] >>>>> >>>>> >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> Chuck Terlesky B.A., CCPE >>> General Manager/Regional Caregiver Ambassador for Canada >>> >>> 403-301-3777 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> -