--000000000000b582a205e33b8ec1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, We are still working through item number 2 - I have requested Aaron (from product support) to provide an update directly. Best, Brie On Thu, Jul 7, 2022 at 2:33 PM Taneshia Persaud wrote: > Item#1 resolved. > > On Thu, Jul 7, 2022 at 12:50 PM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Thank you! >> >> On Thu, Jul 7, 2022 at 12:50 PM Nukul Bhasin wrote= : >> >>> +Brianne >>> Thanks for following up. We will get back to you asap. >>> >>> >>> >>> Nukul Bhasin >>> President & CTO, Mavencare >>> >>> >>> On Thu, Jul 07, 2022 at 12:46 PM, Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> Good afternoon Nukul, >>>> >>>> I have filed a couple of JIRAs (see below), that need follow-up as soo= n >>>> as possible. Both are time sensitive, as we *need the info before** EO= D >>>> Friday July 8th*, so the CG will get paid next week: >>>> >>>> 1. *Need to create a new CG profile for an HCA TO CG in the >>>> Mavencare portal* ( >>>> https://mavencare.atlassian.net/servicedesk/customer/portal/2/MID-3= 990*): >>>> *If someone can show me how to create a CG profile in the portal, I >>>> can do this today. When I create an account (Accounts > Users) for >>>> her, it only creates a user account, not a CG profile where I can a= dd >>>> bookings, upload documents, etc. >>>> 2. *Pay schedule is not showing correctly in the CG app *( >>>> https://mavencare.atlassian.net/servicedesk/customer/portal/2/MID-3= 961): >>>> This has been an ongoing issue since the CG returned from vacation = in May >>>> 2022, every pay stub has been short hours. >>>> >>>> >>>> Lastly, I used to get email notifications when someone would respond o= r >>>> action a JIRA, but I am no longer receiving these types of emails anym= ore. >>>> I filed a JIRA ( >>>> https://mavencare.atlassian.net/servicedesk/customer/portal/2/MID-3927= ), >>>> but have not heard back. I am unable to edit my preferences/settings. = Would >>>> you be able to look into this? >>>> >>>> Should you have any questions, please let me know. >>>> >>>> With thanks, >>>> >>>> Taneshia >>>> >>>> -- >>>> >>>> *Taneshia Persaud*, RPN, GCP >>>> General Manager and (Interim) Clinical Care Manager >>>> >>>> >>>> *Mavencare and Home Care Assistance (HCA)*70 Richmond St. E, #200 | >>>> Toronto, ON M5C 1N8 >>>> Office: 416-855-2333 =E3=80=8Bpress #2, then #2 again >>>> Cell: 647-406-9253 >>>> taneshia.persaud@thekey.com >>>> www.torontohomecareassistance.com / Powered by TheKey >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> >>>> >>> --=20 *Brie E. Elgie * Senior Director, Strategic Accounts Cell: 647-633-4571 Confidentiality Note: *This email may contain confidential and/or private information. If you received this email in error please delete and notify sender* --000000000000b582a205e33b8ec1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, We ar