--000000000000c3af95060c92ef57 Content-Type: multipart/alternative; boundary="000000000000c3af93060c92ef56" --000000000000c3af93060c92ef56 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry for the delayed response, Tim. Yes, ready to proceed with waiver of the remaining balance. Given our inability to proof out the balance entirely, there could be some margin of error in there, but I=E2=80=99m com= fortable with what Lisa was able to pull together. *From:* Timothy Thomas *Sent:* Friday, December 15, 2023 12:41 PM *To:* Sharon Speirs *Cc:* lisa.barker@thekey.com; Dennis Fancy ; Vanja Bezdrob ; laszlo.kovacs@thekey.com; vashon.palloo@thekey.com *Subject:* Re: Anne Kober Care - Accounting Errors I'm in favour of waiving the remaining balance as long as we are confident in the number. Laszlo do you agree? On Fri, Dec 15, 2023 at 1:02=E2=80=AFPM Sharon Speirs = wrote: Thank you Lisa ( and Vashon) for the work you have done to understand what has happened and for being so generous to have The Key take on the amount owing. I realize this has been difficult for both of you trying to investigate the entries but we really appreciate it being resolved and that first and foremost taking accountability for our part in the issues, it speaks loudly to the core principles of our company and I am grateful. I have sent the last cheque to the Station A address in Ontario so will leave it with you to navigate the process on that. Again My thanks Sharon *Sharon, Speirs* Canadian Staffing Manager 778 279 3634 *TheKey.ca* [image: Image removed by sender. TheKey] On Fri, Dec 15, 2023 at 9:09=E2=80=AFAM wrote: +Vashon *From:* lisa.barker@thekey.com *Sent:* Friday, December 15, 2023 11:09 AM *To:* 'Dennis Fancy' ; 'Vanja Bezdrob' ; sspeirs@thekey.com; vashon.palloo@thekey.com; laszlo.kovacs@thekey.com; 'Timothy Thomas' *Subject:* FW: Anne Kober Care - Accounting Errors Good Morning all, Below is the request we received from Alice Knowlden which is Anne Kober=E2= =80=99s daughter. I have spent several hours researching this account going batch by batch in Bambora. ClearCare starts with invoices in March 2023. I have found the payments for the 1st 6 invoices. After that I see payments in ClearCare, but I have no idea where they came from, they pick up again in September 2023. I know that we are waiting for one check that has been mailed to the lockbox and another has been brought into the office, but I do not think it has been mailed yet. Due to all these issues the clients have experienced, personnel changes and system changes, etc. I propose that we accept the last check that has been mailed as final payment, and we credit the remaining balance on the account. I have attached the spreadsheet I put together which has highlighted items that are showing paid in ClearCare based on the charge to account 5079 on 11/3/2023. However, I remember Carolina stating she refunded this amount as well which would mean they owe this amount. I just