--00000000000088541b060680d115 Content-Type: multipart/related; boundary="00000000000088541b060680d114" --00000000000088541b060680d114 Content-Type: multipart/alternative; boundary="000000000000885419060680d113" --000000000000885419060680d113 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John, Please see attached open invoice. Thanks, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] On Fri, Sep 29, 2023 at 10:59=E2=80=AFAM John Janiga wrote: > Hello Sumira, > > I see that this client is recently deceased. So the current payment metho= d > may be shut down. > > I usually allow a few days out of respect prior to calling the client's > family for an alternate payment. > > Can you send me over all the open invoices on the clients account ? > > Thank you, > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Thu, Sep 28, 2023 at 2:07=E2=80=AFPM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Vashon/ John, >> >> Please let me know when payment has been processed and received in the >> bank. >> I will send the billing team the statement after confirmation is receive= d >> from you. >> >> Thanks, >> *Sumira Suthesan* >> Accounts Receivable Specialist >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> On Thu, Sep 28, 2023 at 11:27=E2=80=AFAM Timothy Thomas = wrote: >> >>> The client passed away so the account must have been frozen. Please >>> speak with @Maria Licoudis to review options for >>> payment with the family. >>> >>> On Thu, Sep 28, 2023 at 11:14=E2=80=AFAM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> Hi Vashon, >>>> >>>> Can you please let John know the payment got rejected for Dusty Solomo= n? >>>> >>>> I'm waiting for Billing HelpDesk to create a FreshDesk ticket for me. >>>> Please let me know when the payment is deleted in QB, so I can run >>>> another statement. >>>> >>>> Thanks, >>>> *Sumira Suthesan* >>>> Accounts Receivable Specialist >>>> T: 438-230-3887 ext.1070006 >>>> www.TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Sep 28, 2023 at 11:07=E2=80=AFAM Vashon Palloo >>> vashon.palloo@thekey.com> wrote: >>>> >>>>> Hey Sumira, >>>>> >>>>> Looks like one of the payments belonged to Dusty Solomon. >>>>> >>>>> [image: image.png] >>>>> >>>>> On Thu, Sep 28, 2023 at 10:35=E2=80=AFAM Tim Thomas >>>>> wrote: >>>>> >>>>>> You need to go into the EFT platform and you can find it under >>>>>> returns. >>>>>> >>>>>> >>>>>> [image: PastedGraphic-1.tiff] >>>>>> >>>>>> *Tim Thomas Sr.* >>>>>> *514: 726 7647* >>>>>> >>>>>> tthomas@thekey.com >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Sep 28, 2023, at 10:18 AM, Vashon Palloo >>>>>> wrote: >>>>>> >>>>>> Hi Tim, >>>>>> >>>>>> Does it give you a client name, location, etc? Anything to help me >>>>>> narrow down who this was for? >>>>>> >>>>>> On